Store Manager | Lynn Valley

Telus; North Vancouver; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Monthly bonuses

Cash prizes, phones, accessories, and 

Trips

Job summary

TELUS is seeking a Store Manager in Canada to lead store performance across Sales, Customer Experience, Operations, and People. You’ll use data to diagnose performance, identify opportunities, and collaborate with your team to execute a shared vision.

You’ll prioritize customers, balance business goals with care for your people, and drive ownership mindset daily. You will guide development plans, coach staff, and foster a customer-first culture while delivering measurable results through a

Qualifications

• Results-driven and accountable leadership across store functions.
• Strong communication, relationship-building, and team motivation.
• Proven ability to analyze data and make strategic store decisions.
• Ability to coach and mentor staff to high performance.
• Customer-first mindset guiding daily operations and service quality.
• Creative problem-solving and willingness to implement new ideas.

Responsibilities

• Take shared accountability for store performance with commitment and determination.
• Use data and metrics to identify opportunities and make strategic decisions.
• Balance priorities to optimize productivity and support growth.
• Unlock each team member's potential through regular coaching and feedback.
• Build clear development plans that help your team grow and succeed.
• Create an environment where people thrive and perform at their best.
• Build a customer-first culture delivering exceptional experiences.
• Grow store impact by coaching your team toward long-term customer relationships.

Skills

Results-Oriented

Accountable

Inspiring & Collaborative

Data-Driven

Coach & Mentor

Customer-Centric

Innovative Thinker

Job description

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This isn't just a management job—it's your chance to lead and grow a business.

Are you a leader who values autonomy, accountability, and meaningful impact? Do you want the opportunity to make strategic decisions with the full support and resources of a national brand behind you? Do you lead with resilience, make data-driven decisions, and develop others to reach their full potential through thoughtful coaching?

As a Store Manager with our TELUS family, you'll take shared accountability for store success across Sales, Customer Experience, Operations, and People. You'll make strategic, data-driven decisions, leverage insights to diagnose performance and identify opportunities, and collaborate with your team to execute a shared vision. You'll prioritize customers in every decision, balance business goals with genuine care for your people, and approach every day with an ownership and partnership mindset. You won't just manage a store; you'll help grow a business forward.

What You'll Do

Deliver Business Results

• Take shared accountability for store performance with commitment and determination
• Use data and metrics to identify opportunities and make strategic decisions
• Balance priorities to optimize productivity and support growth
• Unlock each team member's potential through regular coaching and feedback
• Build clear development plans that help your team grow and succeed
• Create an environment where people thrive and perform at their best
• Build a customer-first culture where your team consistently delivers exceptional experiences
• Grow your store's impact by coaching your team to build lasting customer relationships that extend far beyond the initial sale, from first visit to long-term loyalty
• Lead by example and inspire your team to achieve holistic success

Lead with Clarity & Connection

• Communicate with clarity and transparency so your team understands the "why"
• Build trust-based relationships and foster a positive, collaborative environment
• Proactively recruit top talent and set new team members up for success

What We Offer

Rewards That Reflect Your Impact

• Ability to earn rewarding monthly performance bonuses on top of a competitive salary
• Additional sales incentives like cash prizes, phones, accessories and trips
• Comprehensive benefits, including a wellness account starting from day one to meet the needs of you and your family
• TELUS Pension and Share Purchase Plan with generous company contributions
• Exclusive employee discounts on products, services and local businesses

A Culture Where You Can Thrive

• A recognition-first culture where your wins are celebrated and we invest in your growth
• Career advancement opportunities within Telus Retail Limited or across TELUS
• Mentorship from top performing sales leaders who want to see you succeed
• The opportunity to lead with purpose and give back to your community

Qualifications

• Results-Oriented & Accountable: Self-motivated, resilient, and takes ownership of outcomes
• Inspiring & Collaborative: Guides and motivates teams through strong communication and relationship building
• Positive & Adaptable: Brings energy and embraces change with confidence
• Data-Driven: Uses metrics to identify opportunities and make informed business decisions
• Coach & Mentor: Develops talent through coaching and feedback, empowers team members to reach their potential, and builds a high-performing culture
• Customer-Centric: Places customers at the center of decisions and genuinely cares about delivering exceptional retail experiences
• Innovative Thinker: Brings fresh ideas and creative solutions to running your store

Who Will Be Successful

You will be successful if you are...

Results-Oriented & Accountable - Resilient - Inspiring - Adaptable - Customer-Centric - Data-Driven - Innovative - Positive - Collaborative

You will be successful if you are...

Job Type: This is for a current vacancy

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

You’ll find our engaging, high-performance culture personally fulfilling, professionally challenging, and financially rewarding. We’re committed to diversity and equitable access to employment opportunities based on ability. Your unique contributions and talents will be valued and respected here. When you join our team, you’re helping us make the future friendly.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team memberwill be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

We want to be THE place to help Canadians to connect their lives with technology. We have the latest gadgets and digital services. Our stores are designed to be interactive. So now we are looking for enthusiastic, tech-savvy, interesting, and interested team members to join our retailteam.

Accessibility

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment.

We offer accommodation for applicants with disabilities, as required, during the recruitment process.