Store Manager: Lead with Passion, Inspire Fans

Pandora; Toronto; On-site; CAD 60,000 - 90,000; Full time

Benefits offered by this job

Base + bonus

RRSP program

Medical & Dental

Disability & Life

Job summary

Pandora, the world’s leading jewellery brand, is seeking a Store Manager to lead a high‑performing team on the sales floor. You will coach an Assistant Store Manager, Sales Leads and Sales Associates while delivering exceptional customer experiences and brand loyalty.

You will spend time on the shop floor, driving sales, training staff, and ensuring operational excellence. The role requires 3–5 years of store management experience and a passion for Pandora’s culture and products.

Qualifications

• 3–5 years of Store Manager experience in a high‑performance selling environment.
• Strong communication skills, both written and verbal.
• Ability to connect with customers and lead with charisma.
• Sharp business acumen and analytical thinking to drive results.
• Experience recruiting, developing, and retaining top talent; succession planning.
• Proficiency with MS Office 365 and POS systems.
• Must be 18 years or older and eligible to work.
• Willingness to work nights, weekends and holidays; ability to stand and lift 50+ lbs.

Responsibilities

• Lead and coach a team of Assistant Store Manager, Sales Leads and Sales Associates.
• Drive store sales through coaching, training and customer engagement.
• Ensure brand standards, product knowledge and visual merchandising are executed.
• Collaborate with HR and divisional managers to address performance issues.

Skills

Store leadership

People management

Communication skills

Customer engagement

Analytical thinking

Recruiting

MS Office / POS

Flexible schedule

Tools

Microsoft Office 365

Retail POS systems

Job description

Pandora, the world’s leading jewellery brand, is seeking a Store Manager to lead a high‑performing team on the sales floor. You will coach an Assistant Store Manager, Sales Leads and Sales Associates while delivering exceptional customer experiences and brand loyalty.

You will spend time on the shop floor, driving sales, training staff, and ensuring operational excellence. The role requires 3–5 years of store management experience and a passion for Pandora’s culture and products.