Store Manager - GTA East

Rogers Communications; Toronto; On-site; CAD 65,000 - 90,000; Full time

Benefits offered by this job

Discounts on Rogers/Fido services

Health benefits

RRSP/TFSA pension plans

Job summary

Rogers Communications, Inc. in the Greater Toronto Area is seeking an experienced Store Manager to lead a high-performing retail team. You will coach staff, drive sales performance, and deliver exceptional customer experiences while promoting Rogers and Fido brands.

Responsibilities include end-to-end store operations, achieving regional targets, and representing the brand at community events. A proactive leader with strong communication and collaboration skills will thrive in our onsite retail

Qualifications

• Experience leading a retail sales team and driving sales results.
• Strong communication and collaboration to support team goals.
• Ability to deliver best-in-class service and solutions to customers.

Responsibilities

• Lead, coach, develop, and retain a high-performing sales team with a strong focus on sales performance and customer experience.
• Manage all store operations, delivering best-in-class service and solution-based customer experiences while promoting Rogers & Fido brands.
• Deliver on business plans to achieve regional and store level targets.
• Represent Rogers and Fido brands in-store and at local community events.

Skills

Team leadership

Retail management

Sales performance

Customer experience

Communication

Job description

Our branded retail team is at the heart of our success. We represent the welcoming spirit of our company. Our retail teams are outgoing and approachable individuals who understand how our products and services fit into everyday life, and we’re excited to show customers how that technology can enhance and simplify their lives. We deliver a seamless experience, value expertise, dedication, and commitment to doing what’s right for our customers needs, every time.

At Rogers, we believe in fostering an environment that inspires personal growth, building careers, and creating an inclusive future for everyone. If you’re passionate about technology, enjoy connecting with people, and thrive in a supportive team environment, consider exploring the following opportunity!

What Is in It for You:

• Competitive compensation plus lucrative management bonus program
• Up to 50% employee discounts on Rogers and Fido services
• Comprehensive health benefits, parental leave top ‑ up, mental health coverage, and EFAP
• Wealth programs: RRSP, TFSA, pension plans, and company ‑ matched share purchase options
• Inclusive culture with strong diversity and equity-focused employee resource group

Growth & Development Opportunities

• Self-driven career development programs
• Rogers First: priority in applying to internal roles of interest

Wellness Programs

• Employee & family assistance program
• Virtual Healthcare
• Cognitive Behavioural Therapy (CBT)
• Low or no-cost fitness membership

What You will be doing:

• Leading, coaching, developing, and retaining a high-performing sales team with a strong focus on sales performance and customer experience.
• Manage all aspects of store operations, by providing best-in class service and solution based customer experiences to our customers while promoting Rogers & Fido brands including Rogers Mastercard.
• Delivering on business plans to achieve regional and store level targets.
• Representing Rogers and Fido brands in-store and at local community events.

Your Qualifications:

• Experience building strong connections with your team through clear, effective communication that drives positive outcomes and supports team and business goals.
• Management experience overseeing retail staff, operations, and performance to drive and deliver strong consistent sales results.
• Leading a culture of continuous improvement through innovation and collaboration which strengthen team performance and contribute to overall store growth, results and performance.
• You can provide 40 hours availability weekly, including evenings, weekends, and statutory holidays to meet customer demand and maintain strong performance results during peak times.

• Posting Type: Internal and External Candidates Considered
• Hiring Manager: Deseraye Campbell
• Salary Grade: 5
• Schedule: [[req_RogersFullPartTime]]
• Shift: Variable
• Length of Contract: Not Applicable (Regular Position)
• Work Location: Regional Store Locations, Greater Toronto Area, ON
• Travel Requirements: Up to 25%
• Background Check(s) Required: Criminal Record and Credit Check
• Bargaining Unit/Union: NON
• Posting Category/Function: Retail (Store Management / Corporate) & Store Management
• Referral Bonus Amount: $$750.00

To support career growth, collaboration, and high-performing teams, all Corporate Employees are expected to work onsite. We believe that in-person connection strengthens our culture and drives industry-leading performance.

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .