store manager : calgary

Bluboho; Calgary; On-site; CAD 70,000 - 90,000; Full time

Job summary

Bluboho is seeking a Store Manager in Calgary to lead operations and build a team that delivers a memorable guest experience. You’ll own the store's financial results and growth of the beloved wedding line, while modeling an exceptional, caring environment for guests and staff.

You’ll recruit, train, and develop leaders, drive sales targets, and partner with regional leadership to execute business strategies in a non-retail-only role.

Qualifications

• 2–3 years of retail management experience.
• Willing to work full-time with nights, weekends and holidays.
• Willingness to travel to other stores for training.
• Proficient in MS Office and store systems.

Responsibilities

• Lead store operations and develop future leaders.
• Drive store sales and curb loss with strong guest relations.
• Build community relationships and manage events and trainings.
• Create schedules, manage budgets and ensure policy adherence.
• Develop product knowledge and gemology expertise for the line.

Skills

Retail management

Guest experience

Team leadership

Training & development

Communication

Scheduling

Education

GIA certification

Tools

MS Office

Job description

*please note this is not a remote position

you will not just be selling jewelry, and you will not just be running a store. you'll be building a team of people who believe — the way you do — that the right piece, given at the right moment, can change how someone carries the rest of their life.

every day, guests will walk through your store's door carrying things they can't say out loud. sometimes they're celebrating. sometimes they're grieving. sometimes they're lost, or quietly becoming someone new. first loves. last goodbyes. new babies. recoveries. marriages. diagnoses. fresh starts.

they may not remember exactly what was said to them. they will never forget how they were made to feel. your job is to make sure that's true for every guest who walks through your door — not only because you were there, but because you built a team that carries it when you're not.

About Us

bluboho is on a mission to mark moments and tell stories through beautiful jewellery. We are a team of highachievers who love to create the unimaginable through our designs and guest experience. We design and make allofour pieces right here in Canada using ethically sourced stones and recycled metals. Come work for a high-growthcompany where you get to have a voice, make decisions, set goals and achieve them. We can't wait to meet you...

The Store Manager's key objective is to develop tomorrow's leaders, create a lasting and positive impression within their guests, community and beyond. This role is designed for those passionate about developing a strong team whilestrategizing to create strong financial results within their store. The Store Manager (SM) is responsible for all retail operations and developing a yearly strategy to drive the store's sales, while propelling the beloved line forwardthrough the sales strategy and guest relations. Most importantly, they're a stand for an exceptional long lost friendexperience and are an example of this every day. The SM encourages growth within their teams to make strategicdecisions and achieve results in their day-to-day.

Who You Are

You thrive in a dual management role: leading the store operations and building business leaders. You view yourrole as a business owner. Your entrepreneurial spirit pushes you to take accountability for your store's financialresults and the wedding (beloved) product line growth. Naturally, you are drawn to guests and provide anunparalleled guest experience, and can leverage your expertise on key guest issues, store operations and companypolicies and procedures. You are passionate about developing a team, and take pride in leading by example. Youcreate sales strategies, develop a customer base, and curate events to support growth. You view problems asopportunities and are eager and resourceful in resolving any difficulties amongst the team or with guests. You have built trusting relationships with your store team that's built on love, support and respect.

What You'll Be Doing

Guest Experience

• Passionately lead a team to ensure an uncompromising long lost friend experience with every guest; theteam is building relationships and creating new one's daily
• Ensure our unique guest and store experiences are consistently exceeding our guest's expectations
• Empower the store team to manage all guest experiences, jumping in to support and create win/winsolutions as needed
• Monitor and direct beloved (engagement ring + bridal band collection) appointments in a multi-unitcapacity
• Foster and build a list of guests and community partners to grow your store reach and presence
• Act as a subject matter expert in all things gemology, leading sales and in-store strategies of our beloved line of products

Operations

• Provide store leadership by balancing company policies, procedures, shrink/loss prevention, payroll,reporting, and scheduling
• Ensure team remains compliant with all standard store operating procedures + policies daily

• Oversee the execution of in-store operations planning, execution and strategies
• Ensure all by when's and deadlines are met with integrity and accountability
• Ensure the team is working diligently to maintain the physical appearance of the store; any notes madeduring a walkthrough are actioned immediately
• Ensure merchandising standards are maintained and all directives provided by theCreative and Marketing teams are followed

• Create schedules and maintain operating costs to ensure hours and operations budgets are managedresponsibly and not exceeded
• Responsible for bringing community events to life, designer events, inventory counts, special orders, cyclecounts, backstock organization etc.
• Create and manage tools to manage beloved's organic growth within our pre-established community
• Oversee the beloved training program, ensuring completion across our fleet of stores
• Be our subject matter expert in gemology and beloved products

• Support your team in achieving and exceeding monthly, quarterly, and annual sales goals within store as specified by the Regional Operations Manager
• Analyze and implement actions to meet sales targets; merchandising, sensory experience, product levels,guest experience, community events
• Work to unearth creative ways to drive beloved sales in an omni-channel environment

People

• Passionately lead your team to become product experts and have a hands-on role in their development
• Lead the recruiting and hiring process, building a pipeline that can be tapped into as needed
• Play a leading role in the training and development of all team members
• Provide timely feedback and follow-up + follow through, and approach difficult conversations as anopportunity for growth
• Identify potential development opportunities for successors on team and work to develop team membersinto leaders
• Enroll connectors in continuous product knowledge training

Required

• 2-3 years of previous retail management experience
• Ability to work a full-time schedule including varied hours/days including nights, weekends, and holidaysas needed
• Ability to travel to other stores/regions as needed for training purposes
• Working knowledge of MS Office (word, excel and outlook)
• Self-starter with strong interpersonal, communication, organization, and follow-through skills
• Passion for a unique guest experience
• An ability to integrate a fun, mindful and positive working atmosphere
• Communication that is lead with honesty and kindness
• Highly motivated, able to set priorities and react accordingly

Preferred

• Experience working in a retail luxury goods or fine jewellery organization
• GIA certification/gemology specialization

We're not looking for someone who can run a store. We're looking for someone who believes, the way we do, that the world changes one connection at a time — and who wants to build a team around that belief.