Team Manager - West Edmonton Mall

Tiffany & Co.; Edmonton; On-site; CAD 65,000 - 90,000; Full time

Job summary

Tiffany & Co. in Edmonton is seeking a Team Manager to coach and lead a luxury retail team, delivering the Tiffany Experience and forging lasting client relationships that celebrate the brand and its heritage.

You will model service excellence and empower colleagues to exceed expectations. This role drives sales and profitability, recruits and develops talent, oversees operations, and partners with the Store Director to create an inspiring, high-performance environment that reflects our values.

Qualifications

• Minimum of 3 years in retail store management or related customer experience.
• Proven sales generation and achievement of targets.
• Flexibility to work non-traditional hours.
• Proficiency with Microsoft Office and POS systems.
• Ability to work across sales floor and operations.

Responsibilities

• Coach and lead the sales and/or operations of a Tiffany store to achieve commercial and profitability targets.
• Build a climate of service excellence and deliver extraordinary client experiences.
• Lead and motivate the team to meet and exceed store sales targets.
• Maintain Tiffany client experience expectations on the sales floor.
• Optimize hospitality and store amenities to create unique experiences.
• Ensure compliance with internal controls and procedures.

Skills

Retail management

Sales leadership

Client relationships

Team collaboration

Operations management

Education

College/university degree

GIA coursework

Tools

Microsoft Office

POS system

Client tracking systems

Job description

Job Description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

Job Description

At Tiffany & Co., joy is central to everything we do, from crafting our exceptional pieces to inspiring clients to express and celebrate the many facets of love. It’s a skill that we’ve been perfecting since 1837, one empowered by our daring vision and entrepreneurial spirit. Together, each generation of employees honor our past whiledreaming of our future.

Overview

We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.

Being a part of Tiffany & Co. means being part of a collective vision aligning extraordinary jewels, exceptional craftsmanship, and unwavering commitment to corporate sustainability. We are proud to be a part of an organization that cherishes its rich heritage, while embracing relentless change for the better.

At Tiffany, we uphold the highest standards and live our values in our day-day work.

Together, we carry on a legacy that transcends time, inspiring others with our remarkable blend of innovation and service excellence.

As a Team Manager you will:

• Effectively coach, guide and support the sales and/or operations of a Tiffany store to orchestrate the client experience that will lead to meeting and/or exceeding Commercial and profitability targets.
• Be a strong, decisive, and collaborative leader who builds a climate of service excellence and leads the team to deliver extraordinary client experiences and partners with the Store Director.
• Be a dynamic and inspiring leader who embodies the LVMH Values. You will Cultivate an entrepreneurial spirit, be Creative and innovative and Deliver Excellence in all you do. Whist at the heart of it all knowing People make the difference.

Key Accountabilities

Sales

• Deepen the relationship with our clients to achieve and exceed sales target, product category sales targets, and relevant KPIs.
• Manage and motivate the team to consistently achieve or exceed store sales target.
• Drive client development activities among individual team members to cultivate new and existing clients.
• Demonstrate sales leadership by playing an active role on the sales floor and managing client relationships personally.
• Drive business through key product pillars and KPIs.

Service

• Execute in all things with a client-centric approach. Demonstrate passion and deliver Tiffany Touch moments to clients at every touchpoint:
• Lead, model and coach based on client feedback and elevate the Tiffany Experience Index (TEI).
• Provide management presence on the sales floor, coaching the team and ensuring Tiffany client experience expectations are delivered at all times.
• Optimize hospitality and store amenities to create unique experiences.
• Take action on TEI performance and client feedback to improve customer service.

Talent

• Attract, hire, and retain top talent to cultivate a climate of high performance.
• Continuously train, coach, and provide qualitative feedback, utilizing reward and recognition as well as performance management process to improve team engagement and performance.
• Network and recruit to build a pipeline of diverse, multilingual, highly skilled talent
• Set and communicate clear and challenging goals, aligned to our Strategic Priorities and Key Results.
• Leverage training and development offerings to effectively support growth and development to drive performance.

Operational Excellence

• Champion operations efficiency and effectiveness. Challenge the standards to seek continuous improvement.
• Ensure exceptional operational support to drive sales and service.
• Manage efficient back of the house and ensure consistency with established operational procedures. Identify and execute efficiencies and best practices.
• Ensure compliance with all internal control procedures.

Required Qualifications

• Minimum of 3 years of retail or luxury retail store management experience or relevant customer related experience
• Proven track record in sales generation, managing the achievement of sales results.
• Flexibility to work non-traditional hours, including days, nights, weekends and holidays.
• Proven ability to develop new opportunities and maintain client relationships while ensuring brand recognition and market penetration.
• Proficiency with Microsoft Office, Word, Excel, Outlook, Visio, Power Point, Client tracking systems and Point of Sales (POS) system.
• Flexibility to work in various roles based on business needs (i.e., on the sales floor, operations, etc.).

Preferred Qualifications:

• A college/university degree.
• Graduate gemologist degree or previous Gemological Institute of America (GIA) course work is preferred.