Store Manager (Bridgeland)

Push Operations; Calgary; On-site; CAD 52,000 - 76,000; Full time

Benefits offered by this job

Health & wellness stipend

Mental health benefits

Annual performance reviews

Professional development opportunities

Free ice cream on shift

Two free pints per week

Employee discount

Job summary

Village Ice Cream in Calgary is seeking a Store Manager for our Bridgeland location. You will lead the team, coach staff, and ensure outstanding hospitality while balancing operations and labor costs. Expect to work with colleagues from other locations and engage customers with a positive, energetic presence.

You’ll oversee onboarding, training, performance feedback, and inventory, while maintaining food safety standards and store upkeep. A passion for people and community is essential.

Qualifications

• Have at least 1 year of people management experience.
• Experience delivering exceptional customer service in a restaurant or retail setting.
• Strong leadership and coaching abilities.
• Excellent organizational skills and ability to manage schedules.

Responsibilities

• Create and maintain a healthy team environment for up to 25 Scoopers.
• Onboard and train new Scoopers to meet seasonal demand.
• Engage in performance management including training and hospitality standards.
• Facilitate strong front- and back-of-house collaboration.
• Develop strategies for exceptional hospitality and operational excellence.
• Create and manage weekly shift schedules to meet labour targets.
• Oversee maintenance, inventory, and supplier relationships.
• Lead by example and embody Village Ice Cream values.

Skills

People management

Customer service

Team leadership

Organization

Flexibility

Job description

Village Ice Cream is on an exciting journey to find a full-time Store Manager for our Bridgeland location! We are looking for someone who is passionate about the customer experience, and creating positive workplace environments. As Store Manager, you will be the lead culture setter and role model for your team. In any given week, you will split your time between high-level meetings with your colleagues from other locations, tackling opportunities to achieve exceptional hospitality, and of course, scooping alongside your team. You’re amazing at this role if the people in your life would describe you as a natural coach who is organized and adaptive. If this sounds like you, we’d love to meet you (over an ice cream of course!).

As Store Manager with Village Ice Cream, you will:

• Create and maintain a healthy team environment for up to 25 Scoopers.
• Onboard and train new Scoopers to meet seasonal demand.
• Engage in regular performance management including scoop weighing, product knowledge tests, and hospitality training.
• Facilitate strong working relationships between the front of house and back of house.
• Create and implement new strategies for delivering exceptional hospitality and operational excellence.
• Create and manage weekly shift schedules to meet labour cost targets.
• Execute strategies to improve operational efficiencies.
• Take ownership of deep cleaning, repairs and maintenance, and general upkeep of facilities.
• Respond to and/or coordinate coverage during store emergencies and staffing shortages as required.
• Manage store inventory, place orders, and maintain strong working relationships with our suppliers and trades.
• Participate in company events, initiatives, and campaigns and contribute to employee engagement.
• Ensure all scoopers follow Company policies as well as proper food health, safety, and sanitation guidelines.
• Lead by example and reflect Village Ice Cream’s Purpose and Core Values.

You are a great fit for this role if you:

• Have at least 1 year of people management experience.
• Have experience in and a passion for delivering exceptional customer service in a restaurant or retail environment.
• Truly enjoy leading and developing others.
• Are a self-motivated individual who also enjoys working on a team and in a collaborative environment.
• Have exceptional organizational skills.
• Can maintain flexibility in your schedule and are able to respond to store emergencies and/or staffing shortages.
• Receive fulfillment from truly getting to know and understand people.
• Are very comfortable working with a diverse group of people.
• Are immersed in local food culture and have a strong desire to be a part of an entrepreneurial company.
• Can be on your feet for up to 8 hours and can lift & pull up to 50lbs.

Our compensation offer for this role includes:

• Full time, salaried position.
• 100% company subsidized health & wellness spending account.
• Company subsidized mental health benefits from date of hire.
• Annual Performance Reviews.
• Participation in the Village Mini Business Program and other professional development opportunities.
• All the free ice cream you can eat while on shift & two free pints to take home per week.
• Employee discount to be used on product & merchandise.

If we reach out, please expect an interview process which includes:

• Initial phone screening interview with our Human Resources department.
• More comprehensive interview(s) with our Head of Customer Experience & representatives from our Management team.
• Reference chats with past employers or other contacts.

While we’d love to meet everyone who applies, we unfortunately do not have the capacity to do that, so only those who are short-listed will be contacted.

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Village Ice Cream is an independently owned, local, premium small-batch ice cream producer and retailer in the heart of Calgary. Founded in 2012, Village has grown into six scoop shops in Calgary’s most energetic neighbourhoods, from West District and University District, to Bridgeland, Victoria Park, Marda Loop and Britannia Plaza.

Our mission is to create vibrant neighbourhood hubs, and we won’t rest until we do. We are also focused on ‘doing good in our ‘hood’, and we’re committed to making a valuable impact in our city by pursuing partnerships with incredible community partners like Kids Cancer Care, Centre for Sexuality, and Pawsitive Match to mention a few.

Village is a company where people who are creative, hard-working, friendly, honest, and open come to do great work. Every person at Village is here because their role is necessary. We do not have anyone twiddling their thumbs – every team member has a direct impact on our business. Lastly, we only hire people we can count on, so you can be certain that you’re joining a team of happy and competent team members.

At Village Ice Cream we are committed to being powerful allies in celebrating and supporting diversity, inclusivity, and belonging. We continue to learn and evolve how we create meaningful, safe, and equitable employment opportunities for the many different groups of people that exist in our world. Accommodations are available upon request for candidates taking part in all steps of our hiring process.