Part Time Retail Store Shift Supervisor

Kawartha Dairy Ltd; Britannia Beach; On-site; CAD 25,355 - 36,112; Full time

Benefits offered by this job

Uniforms provided

Training & advancement

Discount on Kawartha Dairy products

Free ice cream

Job summary

Kawartha Dairy Ltd. in Britannia Beach, BC is seeking a customer-focused supervisor to support store operations. You will scoop ice cream, assist customers, and help manage inventory with a focus on great service and teamwork.

The role offers opportunities for training and advancement in a 100% Canadian-owned company known for its friendly staff and strong customer care. Flexibility for evenings and weekends is required.

Qualifications

• 1-2 years’ experience in restaurant supervision or progressive retail experience.
• Excellent interpersonal skills and strong work ethic.
• Positive, friendly, and social with customers and team members.

Responsibilities

• Scoop ice cream, make milkshakes and assist customers with purchases.
• Assist management to maintain inventory levels and rotation.
• Train staff in exceptional customer service and supervise performance.
• Maintain schedules and ensure communications with staff and customers.
• Ensure front-of-house presentation is high quality and shop is clean.

Skills

Restaurant supervision

Retail experience

Customer service

Team leadership

Job description

What You’ll Love About Us:

• Competitive hourly wage $22.31
• Uniforms provided
• Opportunities for training & advancement
• 100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
• Jack and Ila Crowe Scholarship (available to all post‑secondary students who meet the criteria)
• Perks, Perks, Perks! Discount on products sold in our retail stores and the best thing about working at Kawartha Dairy – you get FREE ICE CREAM!!!

What You’ll Do:

• A large portion of the shift will be to scoop ice cream, make milkshakes and assist our customers with their purchases;
• Assist the store management team to maintain and improve the procedures and personnel practices utilized to maintain store inventory;
  • Maintain appropriate inventory levels
  • Maintain the practice of inventory rotation and control
  • Analyze result of inventory variances and improve
• Assist the store management team to establish and maintain work schedules to allow for variances in customer ordering;
  • Train all staff in exceptional customer service
  • Develop and supervise staff to achieve high levels of performance and customer service
  • Develop and maintain a positive productive team working environment
  • Supervise staff in the proper practices utilized in the proper preparation and handling of products
• Assist the store management team to maintain communications with staff and customers;
  • Ensure customer satisfaction is carried out and resolve customer concerns and/or elevate to the next level of authority as appropriate
  • Ensure that front of house offerings are prepared with the highest caliber of presentation
  • Provide for monitoring and reporting of personnel practices
  • Maintain safe and sanitary conditions for staff and customers
  • Retain a thorough knowledge of company policies and procedures
• Assist the store management team to maintain required schedules and procedures for inspection and monitoring of store equipment, store building, processes and procedures;
  • Follow inspection schedules for equipment and building
  • Provide for inspection and monitoring of processes and procedures Conditions of Employment

Must have a flexible schedule and be able to work evenings, weekend shifts as well as federal and civic holidays to ensure effective oversight of all segments of the business and communication with staff.

What You Need to Get the Job Done:

• 1-2 years’ experience in restaurant supervision or progressive retail experience;
• A wonderful smile and great attitude working with a team;
• Are positive, friendly and social with customers and team members;
• Are mature and reliable with strong communication skills and work ethic;
• Have a flexible schedule and be able to work evenings, weekend shifts as well as federal and civic holidays to ensure effective oversight of all segments of the business and communication with staff;
• You are an excellent coach, mentor, teacher, and communicator who cherishes the experience of managing and working with some amazing people;
• Has the ability to adapt and lead others in a constantly changing, high paced, but super fun environment;
• This is a dynamic role that requires multi-tasking with the ability to work independently;
• Physical ability to work long hours standing/walking and bending at the waist. Tasks that involve grasping using repetitive hand action and reaching above should height to perform some duties. Ability to lift and/or move objects weighting at least 11.3 kg (25 lbs).

Kawartha Dairy has been making great family memories for over 85 years. We are proud to continue to be a 100% Canadian-owned company, still operated by the same family that founded it in 1937. Although the company has grown tremendously from its early days, it remains headquartered in the small lakeside Canadian town of Bobcaygeon where it was founded.

Today Kawartha Dairy operates 19 retail stores and services a wide range of customers, from grocery stores to food service establishments and of course, ice cream parlours. Kawartha Dairy entered the BC market through scoop shops and grocery stores in 2024, and we are very excited to have opened our first Kawartha Dairy Store in Western Canada in Britannia Beach in Spring 2025.

Be a part of building the Kawartha Dairy brand and bring the taste of life by the lake to Western Canada.

Status: Currently Open

We thank all candidates for their interest in Kawartha Dairy Limited, however, only those selected for interview will be contacted. We are an equal opportunity employer and support applicants with disabilities. Accommodations are available upon request throughout the recruitment process. The personal information being collected will be used in accordance with Protection of Privacy Act and shall only be used in the selection of a suitable candidate.