Store Manager - 6 Month Term

Nchkay; Squamish; On-site; CAD 41,000 - 48,000; Full time

Job summary

Nchkay is seeking an experienced Retail Operations Manager to oversee store performance, planning, and day-to-day activities in a First Nations enterprise environment. You will lead staff, manage pricing, inventory, and vendor relationships while ensuring safety, tobacco compliance, and WHMIS adherence.

Responsibilities include setting monthly targets, maintaining POS accuracy, driving promotions, and delivering excellent customer service.

Qualifications

• Secondary school diploma required; post-secondary education in Business, Retail Management, or related field is an asset.
• 3–5 years retail management or supervisory experience, preferably in fuel or convenience environments.
• Experience with POS systems, cash reconciliation, inventory management and purchasing.
• Strong leadership, communication, and ability to work under pressure.

Responsibilities

• Develop annual goals and translate them into monthly targets and staff priorities.
• Oversee day-to-day store operations, cash control, and shift reconciliation.
• Set pricing based on market checks; manage vendor relationships to support targets.
• Maintain safety, WHMIS and tobacco compliance; ensure staff training.
• Hire, coach, schedule, and evaluate staff; manage payroll and attendance.
• Support marketing, promotions, and in-store merchandising to drive sales.
• Ensure customer service excellence; resolve escalated issues.

Skills

Leadership

Retail operations

Communication

WHMIS knowledge

Tobacco compliance

Education

Secondary school diploma

Business / Retail management credential asset

Tools

POS systems

Excel / Office

Job description

• Pay or shift range: $30 CAD to $35 CAD Our typical hiring range will be +/- 5% of the midpoint shown above.Factors influencing this decision include qualifications and market conditions for the role.

Key Accountabilities

1. Business Planning & Performance

• Contribute to annual goals, objectives, and strategic plans for SVGB and the Retail Division, and translate them into monthly targets and staff priorities.
• Monitor trends in the convenience, fuel, and tobacco retail sectors and recommend improvements.
• Track performance against goals; report progress to the Manager, Retail Operations in weekly meetings and via a year-end completion report.

2. Daily Operations & Financial Control

• Oversee day-to-day store operations, including opening/closing security procedures, cash control, and shift reconciliation.
• Ensure the POS system is kept current with products and pricing, and that daily transactions reconcile accurately.
• Ensure timely, accurate bank deposits and daily, weekly, and monthly financial reconciliations.
• Prepare and submit accurate sales, payroll, and reporting information to Finance on schedule.
• Set and monitor competitive pricing for fuel and merchandise based on regular market checks; report local pricing to the Manager, Retail Operations biweekly.
• Manage inventory levels, ordering, and vendor relationships to support sales targets, minimize shrinkage, and avoid stockouts.
• Contribute ideas for marketing, promotions, seasonal offerings, and in-store merchandising to drive sales and customer engagement.

4. Customer Service

• Ensure all staff deliver a consistently high standard of customer service, and personally resolve escalated customer situations.
• Maintain a clean, safe, and welcoming environment across the store and fuel islands.
• Maintain customer feedback and refund processes, and ensure staff are well-informed on products and services.

5. Safety, Facilities & Regulatory Compliance

• Maintain all facility safety systems (fuel safety, fire, emergency lighting, security) in good working order, and review the Emergency Response Plan annually.
• Ensure compliance with WHMIS, food safety, tobacco retail regulations (including age verification), and other applicable provincial and federal requirements; ensure staff are trained accordingly.
• Maintain a preventative maintenance and cleaning schedule for the facility, arranging contractor support as needed.
• Uphold workplace health and safety policies, including regular inspections, incident reporting, and proper use of protective equipment.
• Hire, train, coach, schedule, and manage the performance of staff, including attendance and any disciplinary matters, in accordance with the Nch'ḵay̓ Employee Manual.
• Build a positive, team-oriented culture and support ongoing staff training (orientation, customer service, safety, POS, tobacco compliance, and related topics).
• Adjust staffing to seasonal needs while managing labour costs, and personally cover shifts as required.

7. Team Participation & Other Duties

• Participate actively as a member of the Retail Operations team, including meetings, mentoring junior staff, and professional development.
• Perform other duties as assigned by the Manager, Retail Operations.

Qualifications

Education

• Secondary school diploma required; post-secondary education in Business, Retail Management, or a related field is an asset.

Experience

• Minimum 3–5 years of experience in retail management or a supervisory role, preferably in a fuel, convenience store, or related environment.
• Experience managing staff scheduling, payroll records, and performance reviews.
• Experience with point-of-sale (POS) systems and cash reconciliation.
• Experience with inventory management and purchasing.

Knowledge, Skills and Abilities

• Strong leadership and team development skills.
• Solid understanding of retail operations, pricing strategy, and customer service standards.
• Working knowledge of workplace health and safety regulations, including WHMIS.
• Knowledge of tobacco retail compliance, including age verification requirements and applicable provincial regulations.
• Ability to work independently and make sound decisions under pressure.
• Proficiency with Microsoft Office (Word, Excel) and standard retail software.
• Strong written and verbal communication skills.
• Cultural awareness and ability to work respectfully within a First Nations enterprise environment.

Working Conditions & Other Requirements

• Valid driver's licence.
• Must be legally entitled to work in Canada.
• Available to work a flexible schedule, including evenings and weekends, as required.

Must be available on-call 24 hours a day to respond to operational or facility emergencies. This is a condition of the position