Store Manager

Rowe Farms; Toronto; On-site; CAD 65,000 - 86,000; Full time

Job summary

Rowe Farms is seeking a Store Manager to lead our retail butcher shop, ensuring exceptional customer service, sales growth, and financial performance. You will supervise staff, recruit, train, and schedule, while upholding Rowe Farms’ standards and safety policies.

The role requires strong leadership in a fast-paced environment, knowledge of meat retail, budgeting, stock control, and community engagement to promote the brand locally.

Qualifications

• Interest in regenerative farming and a passion for food.
• Retail or food merchandising, operations, and management knowledge.
• Previous management and people leadership experience in food retail.
• Strong understanding of the meat industry preferred.
• Experience recruiting, coaching, and developing team members in a retail environment.
• Excellent verbal and written communication, interpersonal and problem-solving skills.
• Exceptional customer service skills with ability to build loyalty.
• Strong organizational abilities and ability to manage multiple priorities.
• Experience with budgeting, cost control, driving sales, and business financials.
• Physical ability to perform tasks including standing, movement, and lifting heavy merchandise.
• Thorough understanding of health and food safety legislation and practices; MOHLTA safety awareness preferred.
• Valid Food Handler’s and First Aid Certifications are assets.
• Flexible availability and legal entitlement to work in Canada.

Responsibilities

• Responsible for all aspects of retail operations, including customer satisfaction, sales, budgets, and overall financial performance of the store including team member development and engagement.
• Executes our business strategy and leads team members to meet operational goals.
• Recruits, schedules, and trains team members to ensure a positive and productive working culture, and supervises and communicates with them to ensure engagement, safety, and superior customer service.
• Develops positive relationships with customers and the local community and promotes the organization by participating in local events.
• Merchandises the store strategically and appropriately to Rowe Farms’ standards.
• Manages stock levels and makes key decisions about stock control and shrink management.
• Maintains awareness of market trends in the retail industry and monitors local competition.
• Communicates and works closely with Store Managers and leaders from our partner businesses.
• Ensures Rowe Farms’ health and food safety standards are executed to provide high quality, safe food for customers and a safe working environment for employees.
• Completes other duties as assigned and required to meet the needs of the business.

Job description

Store Manager - Retail Butcher Shop

About the Job

About Us:

Rowe Farms is a retail and wholesale provider of local, antibiotic, and hormone-free meats that are raised with the highest level of animal welfare standards while supporting a path to regenerative farming. In addition to a broad offering of meats, each of our retail stores offers local delivery and carries unique products and food items specific to each store’s local marketplace. The wholesale division of Rowe Farms sells various fresh meat and deli products to like-minded retail companies.

Position Opening:

Our retail team is growing and we are looking for a new Store Manager to join our organization.

The Store Manager:

• Is responsible for all aspects of retail operations, including customer satisfaction, sales, budgets, and overall financial performance of the store including team member development and engagement.
• Executes our business strategy and leads team members to meet operational goals.
• Recruits, schedules, and trains team members to ensure a positive and productive working culture, and effectively supervises and communicates with them to ensure engagement, safety, and superior customer service.
• Develop positive relationships with customers and the local community and promote the organization by participating in local events.
• Merchandises the store strategically and appropriately to Rowe Farms’ standards.
• Manages stock levels and makes key decisions about stock control and shrink management.
• Maintains awareness of market trends in the retail industry and monitors local competition.
• Communicates and works closely with Store Managers and leaders from our partner businesses (Rowe Farms, VG Meats, and Olliffe)
• Ensures Rowe Farms’ health and food safety standards are executed to provide high quality, safe food for customers and a safe working environment for employees.
• Completes other duties as assigned and required to meet the needs of the business.

Qualifications:

• An interest in regenerative farming practices and a passion for food is required.
• Functional knowledge of retail or food merchandising, operations, and retail management practices and procedures.
• Previous management and people leadership and motivation experience in food retail is required.
• A strong understanding of the meat industry is preferred.
• Experience recruiting, selecting, assessing, coaching, counseling, and developing team members in a retail environment.
• Excellent verbal and written communication, interpersonal and problem-solving skills.
• Exceptional customer service skills with a talent for building customer loyalty.
• Strong organizational abilities – able to manage multiple priorities.
• Able to work productively and professionally in a fast-paced environment.
• Experience with budgeting, controlling costs, driving sales, and business financials.
• Physical ability to perform tasks that may require prolonged standing, sitting, movement, and lifting bulky and/or heavy merchandise.
• Experience gathering, interpreting, and presenting data.
• Thorough understanding of health and food safety legislation, policies, and practices. Ministry of Labour Supervisor Health & Safety Awareness Certificate is preferred.
• Valid Food Handler’s and First Aid Certifications are assets.
• Must have flexible availability.
• Must be legally entitled to work in Canada.

We embrace and celebrate diversity and inclusivity and are committed to creating a safe and respectful work environment and building a team that represents a variety of backgrounds, perspectives, and skills.

As part of our accessibility commitment, there are alternative ways to interview with us. Please inform us if you require interview accommodation.

Please note that any offer of employment may be subject to reference checks and background checks.

About our Businesses:

Rowe Farms:

Rowe Farms is a retail and wholesale provider of local, antibiotic, and hormone-free meats that are raised with the highest level of animal welfare standards while supporting a path to regenerative farming. In addition to a broad offering of meats, each of our retail stores offers local delivery and carries unique products and food items specific to each store’s local marketplace. The wholesale division of Rowe Farms sells various fresh meat and deli products to like-minded retail companies.

Olliffe Butcher Shop:

A real butcher shop since 1975, Olliffe is committed to supplying our customers and some of the city's top chefs with the very best meat. We have always worked directly with farmers and producers. Making the connection at the grass‑roots level enables us to monitor the growing cycle of the animals giving the in-store butchers confidence when selling cuts “from nose‑to‑tail.” Our passion for good food, friendly service, and years of expertise, help customers get the best out of their meat.

VG Meats:

We are a local, family‑owned company that has proudly been serving Ontario families high‑quality meat since the 1970s. Started by previous generations and now run by four brothers, VG Meats is proudly local. All of our products are born, raised, fed, processed, and packaged in Ontario.