Store Leader (Store Manager)

Activate; Calgary; On-site; CAD 40,000 - 70,000; Full time

Job summary

An innovative technology company is seeking a dynamic Store Leader in Calgary to spearhead operations and enhance customer experiences. This role involves overseeing daily store activities, leading a dedicated team, and ensuring high standards of customer service in a vibrant environment. The ideal candidate will possess exceptional leadership skills, a passion for technology and gaming, and the ability to foster strong relationships with both customers and team members. Join a forward-thinking firm that values collaboration and creativity, and be part of an exciting journey in the interactive gaming industry.

Benefits

Competitive salary

Benefits package

Paid time off

Casual dress

Employee discount

Fun and dynamic work environment

On-site parking

Qualifications

• Strong leadership and customer service skills are essential.
• Proficient in Microsoft Office and multitasking in operations.

Responsibilities

• Oversee daily operations and ensure customer satisfaction.
• Lead hiring and training efforts for new employees.
• Manage maintenance and inventory processes effectively.

Skills

Leadership

Customer Service

Communication

Microsoft Office

Multitasking

Organizational Skills

Job description

Activate is a technology company building interactive gaming facilities across Canada and the US. We take entertainment into the future by fusing technology and physical activity to create live-action gaming experiences. As we continue to experience significant growth, we are looking to expand our team with the addition of a Store Leader in Calgary.

To learn more about us, click here and follow us on Instagram and Facebook @activategames.

The Store Leader works under the direction of the Regional Leader and plays a critical role leading a team that will deliver excellent customer experience in a dynamic and fun environment. The Store Leader should demonstrate strong leadership, customer service skills, the ability to work well both in a team and individually, and a curiosity for all things tech and gaming-related.

The Duties and Responsibilities:

Store Operations

1. Oversee day-to-day operations including interpreting and communicating company expectations; must be flexible and available to address issues that may arise.
2. Effective understanding of key performance indicators.
3. Help maintain brand consistency through positive customer experiences and local event involvement.
4. Participate in planning meetings to prepare and roll out various training and initiatives.
5. Perform regular general inspections of front desk and gaming areas.
6. Perform daily cleaning and maintenance duties in compliance with company standards.
7. Responsible for preventing security or safety concerns by adhering to outlined procedures, providing training to employees and identifying risks that may exist.

Customer Relations

1. Create a lasting experience with in-store customers.
2. Ensure customer satisfaction is a high priority and always top of mind.
3. Receive and communicate customer suggestions for business process improvement.

People Leadership

1. Scheduling duties, as required, to ensure peak periods are properly staffed.
2. Leading in the hiring of new employees and creating a talent pipeline.
3. Managing performance of employees, including accountability coaching and development.
4. Training and development of new and current employees.
5. Address escalated concerns from customers and/or employees when necessary.

Maintenance and Inventory

1. Oversee the day-to-day maintenance process flow required for the facility.
2. Ensure scheduled maintenance is coordinated by the Team Lead as needed, audit Team Lead notes and logs to ensure accuracy.
3. Audit and own the inventory process flow, managed by the Team Lead for maintenance, merchandise, and vending products.
4. Provide regular updates to Regional Leader on facility issues.
5. Assess the gaps and identify the level of training required to enable employees to assess and/or carry out maintenance through coaching and practical experience.
6. Ensure team is aware of room maintenance and how that impacts operations and customer experience.

The Qualifications:

1. Demonstrated strengths in collaborative team environments.
2. Ability to foster strong relationships with customers and employees.
3. Excellent communication skills, including listening and oral.
4. Proficient in Microsoft Office and related software.
5. Multitasking in both leading teams and operational performance.
6. Highly organized in managing competing priorities.

The Perks:

1. Competitive salary.
2. Benefits package.
3. Paid time off.
4. Casual dress.
5. Employee discount.
6. Fun and dynamic work environment.
7. On-site parking.

Successful completion of a criminal record check is a condition of employment for this position.

Activate is an equal opportunity employer. All qualified applicants will receive consideration for employment. Activate is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs and activities. To request reasonable accommodation for a protected characteristic, contact [e-mail] which is an email monitored for this purpose.

We thank all applicants for their interest; however, only those candidates selected for interviews will be contacted.