Store Leader: Own Growth, Customer Experience & Ops

Pop Mart; Canada; Remote; USD 60,000 - 80,000; Full time

Benefits offered by this job

401k

Health insurance

PTO leave

Paid sick leave

Family leave

Job summary

POP MART is seeking a Store Manager to lead store performance and team development as we expand across the United States. You will own the end-to-end store business, including sales, customer experience, operations, and people leadership, ensuring adherence to POP MART's brand standards and global retail strategy.

You will report to the District/Area Manager and collaborate with Visual Merchandising, Marketing, Operations, HR, and international teams to drive results, uphold standards, and

Qualifications

• 2–3+ years of retail leadership experience (Store Manager or equivalent leadership role preferred).
• Strong organizational, planning, and analytical skills.
• Ability to adapt quickly in a fast-paced environment and implement new operational standards.
• Strong communication and problem-solving skills.
• Comfort working in a dynamic, evolving retail environment.

Responsibilities

• Own total store performance, including sales targets, KPIs, and profitability.
• Monitor and analyze business trends, product performance, and customer demand to drive commercial decisions.
• Execute product launches, merchandising strategies, and marketing initiatives to maximize sell-through.
• Maintain strong communication with Area Manager and cross-functional partners regarding store performance, risks, and opportunities.
• Maintain loss prevention standards and implement shrink-reduction strategies.
• Support RoboShop operations and coordination with business partners when applicable.
• Champion a customer-first culture utilizing Popmart's selling framework to consistently deliver brand appropriate service standards.
• Resolve customer issues in a timely and professional manner.
• Maintain store presentation standards aligned with POP MART brand storytelling.
• Lead, coach, and develop supervisors and associates to achieve performance goals.
• Own store talent planning and recruiting efforts, including building candidate pipelines, interviewing, hiring, and onboarding team members to ensure the store is staffed to support business needs and growth.
• Build a strong talent pipeline through coaching, development planning, and succession planning.
• Deliver consistent performance feedback and recognition.
• Ensure completion of onboarding, compliance training, and job-skills training.

Skills

Retail leadership

Analytical skills

Communication skills

Adaptability

Job description

POP MART is seeking a Store Manager to lead store performance and team development as we expand across the United States. You will own the end-to-end store business, including sales, customer experience, operations, and people leadership, ensuring adherence to POP MART's brand standards and global retail strategy.

You will report to the District/Area Manager and collaborate with Visual Merchandising, Marketing, Operations, HR, and international teams to drive results, uphold standards, and