Retail Assistant Manager (Assistant Brand Experience Leader)-Champlain Place

Bath & Body Works; Dieppe; On-site; CAD 55,000 - 75,000; Full time

Benefits offered by this job

40% merchandise discount

Free product

Career development

Employee Assistance Program (EAP)

Job summary

Bath & Body Works in Canada is seeking an Assistant Brand Experience Leader to partner with the Brand Experience Leader to develop outstanding associates, deliver exceptional consumer experiences, and positively impact growth across Bath & Body Works.

Our store leaders are the front line of our field leadership team: they're retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers.

Qualifications

• Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.
• Leadership experience in a retail setting is preferred.
• Thrives in a consumer-first retail environment.
• Ability to foster a consumer-focused selling culture.
• Excellent communication and openness to feedback; adaptable.
• Ability to coach associates in the moment.
• Ability to de-escalate store and consumer situations.
• Must meet physical demands and be available for peak days and varied shifts.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Set and reinforce performance expectations, goals, and accountability with all associates.
• Act as leader on duty to address consumer experience, vendor relations, or maintenance issues.
• Support action plans to improve results and ensure execution of operations.
• Lead floorset direction to bring the product story to life.
• Perform opening/closing routines including deposits, shipments, and policy dissemination.
• Set daily direction for the day/shift when associates arrive.
• Provide performance feedback and recommendations to leaders.
• Meet payroll targets with appropriate sales floor coverage.
• Model selling behaviors aligned with company values and product knowledge.
• Create genuine connections with consumers through needs discovery and personalized recommendations.
• Train and motivate associates to improve selling and consumer experience.

Skills

Sales leadership

Retail leadership

Customer-focused selling

Communication skills

Coaching associates

De-escalation

Physical stamina

Flexible availability

Education

High school diploma or GED

Job description

Career Development | Fun Stores | Free Product | 40% Discount | EAP

At Bath & Body Works, we believe everybody deserves to feel good. When you join us, you're part of more than an iconic fragrance and personal care brand — you become part of Gingham Nation, where people are at the center of everything we do.

We believe great associate experiences create great consumer experiences. When our associates feel supported, inspired and empowered, consumers feel it. Whether you're starting your career or building your next chapter, we invest in your growth so you can learn, lead and help create feel good moments every day.

Join Gingham Nation, where we invest in our associates through fair pay, benefits, and development opportunities, so they can continue to be their best at work, at home, and in their communities.

Summary:

As an Assistant Brand Experience Leader, you will have the opportunity to work in partnership with the Brand Experience Leader to develop outstanding associates, deliver exceptional and consistent consumer experiences, and positively impact growth across Bath & Body Works. Our store leaders are the front line of our field leadership team: they're retail and consumer-savvy, dedicated brand ambassadors, and thrive on the connections we make with our consumers.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.

• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.

• Responsible for leadership tasks as delegated by the Brand Experience Leader including acting as a leader on duty, when scheduled, to address consumer experience, vendor relationship, or maintenance issues.

• Partner with the members of the brand experience leadership team to support action plans that improve results and ensure effective execution of operational activities.

• Implement and sustain floorset direction to optimize the business and bring the product story to life.

• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.

• Set the direction and goals for the day/shift when associates arrive for work.

• Provide individual and team performance feedback and recommendations to leaders.

• Meet payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.

• Lead exceptional in-store consumer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.

• Create genuine connections with consumers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.

• Train, coach, reward, and motivate associates to improve selling and the consumer experience.

• Reinforce selling expectations, performance, results, and accountability with all associates.

• All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for consumers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.

• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.

• Maintain our values, policies, and procedures.

• Leaders are responsible for working highest priority days and highest traffic days and times, including but not limited to evenings, weekends, and holidays. Leaders are also responsible for opening and closing shifts.

Qualifications & Experience

• Proven experience delivering sales, consumer experience, and operational results in a fast-paced environment.

• Prior experience in a leadership role, preferably in a retail setting.

• Thrives in a consumer-first based retail environment.

• Ability to foster a consumer-focused selling culture.

• Effective communication skills, being open to feedback, and the ability to adapt quickly.

• Ability to provide in the moment coaching to associates.

• Ability to de-escalate store and consumer situations effectively.

• Ability to meet physical demands as described above.

• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Education

• High school diploma, GED certificate, or Relevant Work Experience

Core Competencies

• Lead with Curiosity & Humility

• Build High Performing Teams for Today & Tomorrow

• Influence & Inspire with Vision & Purpose

• Observe, Engage & Connect

• Strive to Achieve Operational Excellence

• Deliver Business Results

Benefits

Feeling good starts with you. We invest in benefits that support your well-being, growth and future, helping you thrive as a creator of feel good — every day. Benefits for eligible associates include:

• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.

• Robust medical, dental, and life insurance options, plus short-term and long-term disability plans.

• No-cost mental health and well-being support through our Employee Assistance Program (EAP).

• Retirement Savings Program with company match.

• Tuition Assistance Program.

• Opportunity for paid time off (PTO) and additional family benefits.

• Enjoy a 40% merchandise discount and qualify for free products so you can experience and share the brand you love.

• Visit bbwbenefits.com (https://careers.bathandbodyworks.com/benefits) for more details.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

We are an equal opportunity and affirmative action employer. We do not make employment decisions based on an individual's race, color, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, marital status, pregnancy, genetic information, protected veteran status or any other legally protected status, and we comply with all laws concerning nondiscriminatory employment practices. We are committed to providing reasonable accommodations for associates and job applicants with disabilities. Our management team is dedicated to ensuring fulfillment of this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, associate activities and general treatment during employment. We only hire individuals authorized for employment in Canada.

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