Store Leader: Build Teams & Drive Exceptional Service

Warby Parker; Vancouver; In loco; CAD 85.000 - 115.000; Tempo pieno

Vantaggi offerti da questo lavoro

Health, vision, and dental insurance

Life and AD&D Insurance

Paid sick leave

Paid Holidays

Vacation days per year

Retirement savings plan (401(k))

Parental leave (non-birthing parents)

Descrizione del lavoro

Warby Parker is seeking a motivated Store Leader to lay the foundation for our Vancouver retail operations. You will lead a team of Managers, Opticians, and Advisors to deliver exceptional customer experiences and achieve personal and store financial goals.

You'll hire, train, and develop your team, manage scheduling and payroll, and partner with Marketing to drive store events while upholding Warby Parker's values and brand standards.

Competenze

• 3+ years in a management role at a customer-focused retailer.
• Ability to build, coach, and retain a high-performing team.
• Strong communicator able to make tough decisions.
• Willing to work long hours when required.

Mansioni

• Represent and communicate Warby Parker's values to customers and team members.
• Execute and improve operational activities to meet store targets and customer experience goals.
• Follow company-wide processes to maintain brand consistency.
• Manage daily scheduling and payroll for the store team.
• Coordinate store events with the Marketing team.
• Protect the company's inventory and assets through procedures.
• Enforce safety protocols and risk management.
• Lead recruitment, onboarding, and ongoing development of the team.
• Lead biannual performance and development reviews.
• Live Warby Parker's core values in service delivery.
• Foster an inclusive workplace culture and respectful environment.
• Attend leadership trainings and the Store Leader Summit.

Conoscenze

Retail management

Leadership

Customer service

Team building

Descrizione del lavoro

Warby Parker is seeking a motivated Store Leader to lay the foundation for our Vancouver retail operations. You will lead a team of Managers, Opticians, and Advisors to deliver exceptional customer experiences and achieve personal and store financial goals.

You'll hire, train, and develop your team, manage scheduling and payroll, and partner with Marketing to drive store events while upholding Warby Parker's values and brand standards.