Vision Care Store Manager – KPI & Customer Experience

LensCrafters; District of North Vancouver; On-site; CAD 59,000 - 103,000; Full time

Job summary

LensCrafters is seeking a Store Manager to lead a high-performing team in a fast-paced retail environment in British Columbia. You will drive key KPIs by aligning the Brand Story with flawless customer experiences and operational excellence.

You will train, coach, and develop staff, analyze store performance data, and partner with the Doctor of Optometry to optimize patient care. Strong leadership and communication are essential.

Qualifications

• High School graduate or equivalent.
• 4+ years management/supervisory experience.
• Comprehensive knowledge from operations, processes and business implications.
• Strong influencing and negotiating skills.
• Team building and management skills.
• Knowledge of current optical theory and merchandise.
• Strong communicator and listener, strong basic math skills.
• Sales skills.
• Familiarity with cash register, computers and calculators.
• Ability to manage time under aggressive deadlines.

Responsibilities

• Ensure the LensCrafters team provides unsurpassed Customer Service.
• Provide training and coaching to the team using company-provided programs.
• Analyzes reporting to create and implement action plans to improve store KPIs, including: NPS, % Sales to Plan, Customer Count, Complete Pair, Labor, Training Saturation, Exam Growth, and others.
• Attracts and hires highly engaged team to ensure the store has the right people in the right place at the right time.
• Partners with the Doctor of Optometry to elevate the customer and patient experience and drive store KPIs.
• Takes pride in the store and guides the team to execute all operational, inventory, and visual tasks to guidelines flawlessly to ensure the best customer and patient experience.
• Ensures all Company approved safety programs are implemented and maintained consistently per standards in order to maintain a safe and FUN working environment.

Skills

Influencing and negotiating

Team building

Communication

Math skills

Sales skills

Education

High School diploma or equivalent

College degree or equivalent

Tools

Cash register

Computers

Calculators

Job description

LensCrafters is seeking a Store Manager to lead a high-performing team in a fast-paced retail environment in British Columbia. You will drive key KPIs by aligning the Brand Story with flawless customer experiences and operational excellence.

You will train, coach, and develop staff, analyze store performance data, and partner with the Doctor of Optometry to optimize patient care. Strong leadership and communication are essential.