Store General Manager: Drive Growth & Customer Experience

Gap Inc; Canada; On-site; CAD 70,000 - 95,000; Full time

Job summary

Gap Inc in Canada is seeking a General Manager to lead a profitable store and translate brand vision into operations. You will oversee Customer Operations, Merchandising, Product Operations, and talent development to deliver best-in-class customer experiences.

You will drive sales through forecasting, scheduling, budgeting, and building strong teams. This role requires 3-5 years of leadership in retail, a college degree or equivalent, and a track record of delivering results.

Qualifications

• 3-5 years of retail experience leading others.
• College degree or equivalent experience preferred.
• Demonstrated ability to deliver results.
• Ability to communicate with customers and employees.
• College degree preferred.
• Ability to maneuver around sales floor, stock room, and office; lift up to 30 lbs.
• Ability to work a flexible schedule, including travel, to meet business needs including nights, weekends, holidays.
• Ability to travel as required.
• Business Acumen skills.
• Established time management skills.
• Strong planning and prioritization skills.

Responsibilities

• Analyzes results, identifies opportunities and makes decisions in collaboration with the leadership team to drive key performance indicators.
• Drive profitable sales through forecasting and scheduling.
• Manages store budget for daily operations in support of the P&L.
• Builds highly productive teams through sourcing, selecting and developing people.
• Accountable for team performance through coaching and feedback.
• Teaches and trains to build capabilities.
• Leads the implementation and execution of all Standard Operating Procedures and initiatives.
• Creates an inclusive environment.
• Implements action plans to maximize efficiencies and productivity.
• Performs Service Leader duties.
• Represents the brand and understands the competitors.
• Promotes community involvement.
• Leverages OMNI to deliver a frictionless customer experience.
• Ensures all compliance standards are met.

Skills

Retail leadership

Communication

Time management

Planning & prioritization

Business acumen

Flexible schedule

Travel

Education

College degree

Equivalent experience

College degree preferred

Job description

Gap Inc in Canada is seeking a General Manager to lead a profitable store and translate brand vision into operations. You will oversee Customer Operations, Merchandising, Product Operations, and talent development to deliver best-in-class customer experiences.

You will drive sales through forecasting, scheduling, budgeting, and building strong teams. This role requires 3-5 years of leadership in retail, a college degree or equivalent, and a track record of delivering results.