Store Experience Leader — Grow with Wellness & Training

Pop's Cannabis Co.; Mississauga; Hybrid; CAD 42,000 - 64,000; Full time

Job summary

Pop's Cannabis Co. in Mississauga is seeking a Retail Experience Lead to oversee daily operations, open/close duties, supervise staff, and ensure a high level of customer service. The role requires strong retail knowledge and the ability to educate and motivate team members.

The position emphasizes compliance, loss prevention, and the use of sales software. You will manage cash, assist with onboarding, and help implement sales strategies while maintaining a welcoming storefront.

Qualifications

• 2 years of experience in the retail industry.
• High school diploma or GED required.
• Provincial Cannabis Certification.
• Experience in all aspects of customer service.
• Clear criminal record.
• Ability to lift 25 pounds.

Responsibilities

• Open and Close retail store, including activating and deactivating alarms.
• Greet and assist customers in a manner that models exemplary conduct to other staff.
• Provide a high level of customer service; build quality relationships with customers, suggest new products, provide product knowledge.
• Assist with team member onboarding, training, and continuous education.
• Build team commitment to high standards of service, exceeding Customer expectations and leading by example.
• Maintain a full understanding and reinforce and departmental policies, procedures, and regulations.
• Ensure all customer complaints are addressed and handled professionally.
• Assist with the implementation of sales strategies and motivate sales team to achieve goals/targets.
• Communicate changes in policy, procedures, products, services, promotions, or any other alterations that affect the customer.
• Where necessary, identify and suggest technology solutions to meet evolving customer needs.
• Escalate team member issues to direct manager.
• Act as a steward of education and compliance.

Skills

Retail sales principles

Customer service

Staff supervision

Cash handling

Alarms & security systems

Training & onboarding

Communication skills

Problem solving

Time management

Adaptability

Product knowledge

Data entry

Education

High school diploma or GED

Provincial Cannabis Certification

Tools

POS software

Security alarm systems

Job description

Pop's Cannabis Co. in Mississauga is seeking a Retail Experience Lead to oversee daily operations, open/close duties, supervise staff, and ensure a high level of customer service. The role requires strong retail knowledge and the ability to educate and motivate team members.

The position emphasizes compliance, loss prevention, and the use of sales software. You will manage cash, assist with onboarding, and help implement sales strategies while maintaining a welcoming storefront.