Store Experience Operations Leader

Indigo-Books-; Windsor; On-site; CAD 25,000 - 33,000; Part time

Job summary

Indigo in Windsor is hiring a part-time Customer Operations Leader – Store Experience to coach CERs, drive omni-channel store performance, and ensure a frictionless customer journey. You will supervise payments, store opening/closing, and safety duties while promoting a customer-first culture.

Ideal candidates have 1–2 years in customer service or operations, leadership experience, and the ability to balance sales targets with employee development.

Qualifications

• 1-2 years of experience in a customer service, merchandising or operations role.
• Demonstrated commitment to creating an exceptional employee and customer experience.
• Experience leading others.
• Knowledge of provincial health and safety standards.
• Performance oriented.
• Ability to exercise good business acumen and systemic thinking that supports meaningful decisions.
• Ability to prioritize, plan and execute while being agile.
• Ability to be mobile on the sales floor for extended periods of time.
• Availability to work a flexible schedule, including evenings, weekends, and holidays.
• Ability to lift medium to large items, up to 40 pounds, while using appropriate equipment and safety techniques.
• Bilingualism (French/English) is required for all positions in Québec

Responsibilities

• Coach and provide feedback to CERs on providing excellent customer service and to suggest and sell Indigo’s products, promotions, and programs.
• Lead execution of activities to support strategic priorities, sales goals, and profitability targets.
• Act as an advocate for the customer by placing them at the forefront of all decision-making processes.
• Proactively identify and anticipate customer expectations and needs.
• Consistently identify areas for improvement, diagnose issues and work to resolve them.
• Embrace and champion technology that creates high tech and high touch solutions for Indigo’s customers.
• Support execution of experiential, marketing, and community elements of customer experience including social media, author and kids events, store-level initiatives, and Love of Reading drives.
• Lead execution of payment experience, including maintenance of cash office and payment desk.
• Open and close store and manage sales floor.
• Participate in health and safety committees to protect staff and customers.

Skills

Customer service

Operations

Leadership

Bilingual (French/English)

Business acumen

Systemic thinking

Job description

Indigo in Windsor is hiring a part-time Customer Operations Leader – Store Experience to coach CERs, drive omni-channel store performance, and ensure a frictionless customer journey. You will supervise payments, store opening/closing, and safety duties while promoting a customer-first culture.

Ideal candidates have 1–2 years in customer service or operations, leadership experience, and the ability to balance sales targets with employee development.