Customer Experience Leader - In-Store & Online

Indigo; Nelson; On-site; CAD 55,000 - 75,000; Full time

Job summary

Indigo is seeking a Customer Experience Leader (CEL) to join the Store Leadership Team. You will drive a customer-centric culture, oversee daily store operations, and ensure outstanding customer experiences across physical and online channels.

Lead teams, maintain visual standards, and contribute to profitability and growth of the store. You will collaborate with leadership, participate in talent calibration, and support health, safety and loss prevention.

Qualifications

• 1–2 years of experience in a customer service, merchandising or operations role.
• Experience leading others.
• Knowledge of Provincial Health & Safety standards.
• Ability to lift medium to large items, up to 40 pounds.

Responsibilities

• Work collaboratively with the Store Leadership team to inspire a customer-centric culture bringing Indigo’s mission to life across physical and online channels.
• Open and close the store, manage daily operations, customer experience, visual standards, and sales targets.
• Ensure the team is informed about products, promotions and programs.
• Plan, prioritize and execute the work of you and the team.
• Oversee facilities, maintenance, health and safety and loss prevention on shift.
• Model Indigo's High Performance Characteristics and a Story Telling culture.

Skills

Customer service

Merchandising

Operations

Leadership

Systemic thinking

Planning

Job description

Indigo is seeking a Customer Experience Leader (CEL) to join the Store Leadership Team. You will drive a customer-centric culture, oversee daily store operations, and ensure outstanding customer experiences across physical and online channels.

Lead teams, maintain visual standards, and contribute to profitability and growth of the store. You will collaborate with leadership, participate in talent calibration, and support health, safety and loss prevention.