Department Manager, Service, South Edmonton Common

canadiantirecorporation; Edmonton; On-site; CAD 43,000 - 56,000; Full time

Benefits offered by this job

Excellent Discount Program

Flexible Scheduling

Benefits and Savings Options

First Class Training Platforms

Team Environment

Employee Resource Groups

Jumpstart Charities

Career growth opportunities andproduct

Job summary

Pro Hockey Life is hiring a store leader to drive exceptional customer experiences across the team. You will champion the company’s experience model and ensure onboarding, training, and performance feedback are delivered to standard.

The role emphasizes leading store operations, maintaining compliance, and promoting growth through mentorship and staff development. Join a retailer within the Canadian Tire family supporting hockey fans nationwide.

Qualifications

• Proven leadership and mentorship abilities.
• Ability to build and manage daily store execution plans.
• Excellent communication and organizational skills.
• Understanding of compliance management and policy adherence.
• Strong training and coaching capabilities.
• Energetic, enthusiastic, and driven to succeed.
• Retail management experience is an asset.

Responsibilities

• Champion and deliver Pro Hockey Life's Customer Experience Model across the Store Team.
• Meet staff training saturation targets for product knowledge and fit etiquette.
• Achieve Net Promoter targets for the store and individuals.
• Ensure onboarding is delivered to company expectations.
• Act as an ambassador for Canadian Tire's Triangle Rewards Program.
• Provide coaching and feedback through store reporting, huddles, and evaluations.
• Oversee visual and pricing standards, and ensure compliance with LP, cash and audits.
• Lead weekly training plans and 100% saturation of department knowledge programs.

Skills

Proven leader

Store execution

Communication skills

Organizational skills

Compliance management

Training and coaching

High energy

Retail management experience

Job description

What you will do

• Customer Service:
  • Champion and deliver Pro Hockey Life's Customer Experience Model across the entire Store Team.
  • Meet Staff Training Saturation targets related to Product Knowledge and Fit Etiquette.
  • Achieve Net Promotor individual store targets.
  • Ensure Staff Onboarding is delivered to the company's expectation.
  • Become an Ambassador of Canadian Tire's Triangle Rewards Program
  • Provide continuous feedback and coaching to Store Teams using Store Force Reporting, Daily Huddles, and formal performance evaluation programs.
• Store Operations:
  • Flawless execution of PHL's visual compliance standards, store maintenance and pricing standards (Operational Readiness Review and Dynamic Merchandising Programs
  • Effectively utilizes meet all store operating initiatives and directives according to required timelines.
  • Establishes plan and follows up on execution of weekly staff training plans ensuring 100% saturation on all mandatory modules
  • Follows and ensures compliance of all corporate LP, Cash and Store Audit Compliance, and OH&S policies and procedures.
  • Responsible for overall employee discount and vendor pro deal programs
• Training:
  • Coach and develop store staff, through setting expectations, communication, coaching, feedback, and ongoing support.
  • Follow up to ensure execution of Weekly Plans for the store.
  • Consistent follow up to ensure 100% saturation on department specific product knowledge programs
  • Create development plans and conduct annual appraisals for Part Time staff members; support and coach to improve any performance gaps and conducts ongoing coaching to improve team.
  • Communicate in a clear and concise manner; leading effective Huddles / Meetings / Coaching sessions all while keeping team well informed of pertinent information.
  • Ensure all PHL selling skills and fit etiquettes are delivered at all times
  • Provide resolution for all customer concerns.
• Leadership:
  • Continually motivates team and performance through recognition programs, store contests, customer compliments, and compensation.
  • Maintain PHL performance management expectations (feedback/coaching) specific to selling skills and product knowledge
  • Promotes and maintains a positive and motivating work environment.
  • Provides mentorship to teams and influences continuous growth,
  • Sponsors encourage to support community engagement efforts.

What you bring

• Proven Leader and Mentor
• Proven ability to build and manage daily store execution plan.
• Exceptional communication skills & organizational skills
• Organized individual with understanding of compliance management
• Superior training and coaching skills
• High energy, enthusiastic individual who is driven to succeed
• Previous retail management experience an asset

What you'll get

• Excellent Discount Program
• Flexible Scheduling
• Benefits and Savings Options
• First Class Training Platforms
• Team Environment
• Employee Resource Groups
• Jumpstart Charities

We're always looking for great talent! In addition to competitive pay, we offer:

• Comprehensive benefits and retirement programs
• Performance incentives
• Other perks to support your well-being
• Career growth opportunities and product discounts

Our typical hiring range is between $42,500 and $56,250. Salary decisions are also dependent on other factors such as your experience, job-related knowledge, skills and competencies, store size and market location, industry benchmarks, internal equity and other role-specific requirements.

This posting represents an existing vacancy within our organization.

About Us

At Pro Hockey Life, we want you to feel pride and passion in your work as much as you and our customers do for Canada's national sport. Whether played in backyards, highly competitive leagues or simply enjoying cheering on your favourite team, hockey is an integral part of life in Canada. It is this pride and passion that makes what we do at Pro Hockey Life truly special. Our strong connection to our customers allows us to offer Canadians wide selection of hockey equipment and apparel, including the latest makes and models of sticks, skates, protective and goalie gear, as well as fan wear and memorabilia. Being a part of the Canadian Tire family of companies, we get to share our passion and hockey expertise with our colleagues as we strive to have the best hockey assortment available to Canadians across our retail banners. Join us, where there's a place for you here.

Our Commitment to Diversity, Inclusion and Belonging

We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individua