Store Administrator

Motion-; Ottawa; On-site; CAD 40,000 - 56,000; Full time

Benefits offered by this job

Competitive salary

Benefits package

Vacation and personal days

RRSP matching

Maternity/parental leave top-up

Employee discounts

Professional development reimbursement

Bonus program

Job summary

Motion is seeking a Store Administrator in Ontario to support store operations, rentals, and financial administration. You will ensure clients feel welcomed and well cared for while handling clerical tasks behind the scenes.

Ideal candidates have office or customer-facing experience, strong Excel skills, and a commitment to accuracy and efficiency. You will work in a collaborative environment with healthcare providers and colleagues.

Qualifications

• Experience in a fast-paced office or customer-facing environment.
• Proficient in Microsoft Office, especially Excel.
• Ability to manage competing priorities and deadlines.
• Clean criminal background check and bondable.

Responsibilities

• Provide outstanding customer service with empathy and urgency.
• Clerical financial coordination: phones, emails, records, payments, billings, deposits, AP/AR.
• Rentals administration: coordination, documentation, billing, tracking of rental equipment.
• Collaboration across teams and support to other store locations.
• Drive store process improvements and ensure policies and procedures are followed.
• Create quotes, orders, invoices, and reports; maintain client, rental, and inventory data in Navision.

Skills

Customer service

Office admin

Excel

MS Office

Communication

Adaptability

Tools

Navision

Job description

Consider joining us as a Store Administrator if:

You have worked in customer service or in an office environment, responding to competing demands and prioritizing tasks. You have high attention to detail, strong organizational skills, and a willingness to help wherever and whenever you are needed. You can foster relationships with colleagues, professionals, and clients. You seek opportunities to enhance the lives of those around you and find satisfaction in solving problems.

About Motion:

Canadian-owned and operated, Motion is Canada’s leading full-service mobility and accessibility solutions provider and has served communities across Alberta, BC, Manitoba, Ontario, and Saskatchewan for more than 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

The role:

We are adding a problem-solving, responsive Store Administrator to our team in Ontario. In this role, you will help ensure our valued clients feel welcomed, supported, and taken care of, while playing an essential role behind the scenes supporting store operations, rentals, and financial administration.

We are looking for a Store Administrator who shares our dedication to enriching lives, paired with a passion for organization, accuracy, and efficiency — all while helping deliver an exceptional client experience.

What’s in it for you:

Growth opportunity. This is a chance to gain deep and practical insights into our industry, be involved in every aspect of what we do, and take ownership for your own success. You will learn the functionality and benefits of our products and services, and work in partnership with healthcare providers, clients, and your colleagues to ensure an exceptional client experience.

Impact. Every day at Motion provides a new opportunity to create a tangible impact on the lives of our clients. You will find deep professional satisfaction knowing that your work matters to Canadians in your community and beyond.

Professional development and networking. At Motion, we nurture a continuous learning and skills development environment. You will have:

• Access to our internal Learning Portal, where we have a vast library of training with over 140 courses on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed and grow in the business.
• The chance to attend industry events, including Motion’s own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

How you will spend your days:

• Provide outstanding customer service. You will communicate with empathy and urgency, offering timely problem-solving and support. You will build a strong understanding of our clients and the therapist community to effectively prioritize and respond to their needs.
• Clerical financial coordination . You will answer phones, respond to emails, digitize and maintain records, process payments, prepare billings, manage bank deposits, and support accounts payable and accounts receivable, including invoicing and collections.
• Rentals administration. You will support the coordination, documentation, billing, and tracking of rental equipment, ensuring rental agreements and related paperwork are complete, accurate, and up to date.
• Collaboration. You will manage internal and external communications and build strong working relationships with sales, purchasing, service, and administrative teams, while also providing administrative support to other store locations as required.
• Store and process improvement. You will work closely with the team to drive efficiencies, ensure policies and procedures are followed, and contribute to improving business processes to support growing operational demands.
• Order and document management. You will take ownership of creating quotes, orders, invoices, and reports, ensuring timely and accurate processing. You will maintain client, rental, and inventory information in our Navision system, following up with clients to confirm all required documentation — including rental agreements, quotes, and registrations — is complete and accurate.

What you bring to the role:

• Experience. You have experience working in a fast-paced office or customer-facing environment and are comfortable managing competing priorities and deadlines. Experience supporting financial administration, rentals, or invoicing is an asset. You are proficient in Microsoft Office, particularly Excel, and comfortable learning new systems and software.
• Interpersonal skills. You enjoy building relationships and supporting people through thoughtful, solutions-focused communication. You are professional, adaptable, and comfortable responding to urgent inquiries by phone, email, or in person — sometimes all at once — while remaining friendly, empathetic, and compassionate.
• Additional must-have requirements. You have a clean criminal background check and are bondable.

What we offer:

At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

• Fair and attractive compensation with a salary range from $39,600 - $55,500 annually. The precise remuneration can differ depending on skills, experience, and geographic location
• Eligibility to a comprehensive benefits package
• Robust vacation and personal days allotment
• RRSP/DPSP match program
• Maternity/parental leave top-up
• Employee Assistance Program
• Employee Discount Program
• Tenure recognition through our Motion Milestone Program
• Employee Referral Bonus Program
• Professional Development Reimbursement
• Eligibility to the company’s pooled bonus plan
• Goodlife Fitness corporate membership discount
• A safe, respectful, and supportive work environment including company-provided safety equipment and resources

Thank you for taking the time to consider joining Motion!

Motion is an equal opportunity employer. We strive to make life accessible for everyone and are therefore passionate about ensuring our workplaces are fully accessible. We are committed to providing reasonable accommodations to our employees and to those going through the recruitment process.