Installer Technician

Motion LP; St. Catharines; Hybrid; CAD 28,000 - 42,000; Full time

Benefits offered by this job

Salary: $20.30 - $30.45 per hour

Benefits package

Vacation and personal days

RRSP/DPSP match

Maternity/parental leave top-up

Employee Assistance Program

Employee Discount Program

Professional Development Reimbursement

Bonus plan

Goodlife Fitness membership discount

Safe, supportive work environment

Job summary

Motion is seeking an Installer Technician in St Catharines, Ontario to install, assemble, troubleshoot, and repair mobility equipment at client homes and facilities. You will work with wheelchairs, mobility scooters, seating components, lifting devices, and related products, using vendor software and internal systems for programming and documentation.

You will travel regionally, provide an empathetic customer experience, and maintain high safety and quality standards while supporting ongoing

Qualifications

• Technically inclined with hands-on experience in assembling, installing, repairing, or troubleshooting equipment.
• Comfortable using manuals, power tools, and vendor software to support installations and programming.
• Excellent communication, organization, and detail orientation to deliver safe, client-centered solutions.

Responsibilities

• Install, assemble, and adjust mobility equipment for clients.
• Diagnose, troubleshoot, and repair devices and components as needed.
• Use internal systems to review orders, document work, and support programming requirements.
• Deliver an empathetic, respectful customer experience with clients, caregivers, and healthcare providers.
• Travel throughout the region to perform installations and service visits.

Skills

Technical skills

Customer service

Computer literacy

Attention to detail

Empathy & communication

Tools

Microsoft Office

Job description

Consider joining us as a Installer Technician if:

You are technically inclined, hands-on, and enjoy figuring out how things work. You have experience troubleshooting and solving mechanical challenges, and you are comfortable using manual and power tools to assemble, install, adjust, and repair equipment. You are computer savvy, detail-oriented, organized, and eager to learn new software and product systems. You are friendly, empathetic, and motivated by helping clients gain independence, mobility, and safety in their daily lives.

About Motion:

Canadian-owned and operated, Motion is Canada's leading full-service mobility and accessibility solutions provider and has served communities across Alberta, British Columbia, Manitoba, Ontario, and Saskatchewan for more than 40 years through our network of 48 locations. Our knowledgeable and caring team of experts supports individuals and those who care for them by delivering solutions that make life accessible for everyone. Our products include wheelchairs, walkers, mobility scooters, power lift recliners, lifting devices, homecare and adjustable beds, bathroom safety items, and more. Whether our clients are aged 1 or 100, we have products to ensure the independence, mobility, and safety of clients of all ages.

The role:

We are adding a compassionate and knowledgeable Installer Technician to our team in St Catharines, Ontario. In this role, you will install, assemble, troubleshoot, adjust, and repair mobility and accessibility equipment for clients. You will work with manual and power mobility devices, seating components, lifting devices ( VPL, Stairlifts, Ceiling tracks), and other accessibility solutions, travelling to private residences, healthcare facilities, and community sites to complete installations and service work. You will also use vendor software and internal systems to support programming, documentation, order review, and equipment setup so each solution meets the client’s needs.

What's in it for you:

Growth opportunity.

Impact. Every day at Motion provides a new opportunity to create a tangible impact on the lives of our clients. You will find deep professional satisfaction knowing that your work matters to people in your community and beyond.

Professional development and networking.At Motion, we nurture a continuous learning and skills development environment. You will have:

• Access to our internal Learning Portal, where we have a vast library of training on our products and processes and professional development topics.
• The opportunity to work with industry leaders who will guide you on your journey and ensure you have the tools you need to succeed.
• The chance to attend industry events, including Motion's own Rehab Expos, where you can network with vendors, occupational therapists, and your peers.

How you will spend your days:

• Install, assemble, and adjust equipment. You will work with mobility and accessibility products, including wheelchairs, mobility scooters, seating components, lifting devices ( VPL, Ceiling tracks, stairlifts, ramps etc), and related equipment. You will assemble products, complete installations, make adjustments, and ensure equipment is safe, functional, and ready for client use.
• Diagnose, troubleshoot, and repair. You will assess issues with manual and power devices, troubleshoot batteries, components, and functionality, and repair or replace parts as needed.
• Use software and internal systems. You will navigate internal databases, review orders, upload files, and work with vendor software programs to support equipment setup and programming requirements.
• Deliver an exceptional Motion customer experience. You will work directly with clients, caregivers, healthcare providers, vendors, and internal teams. You will prioritize an empathetic, respectful, and friendly experience while ensuring each client’s needs are understood and met.
• Be flexible and mobile. You will travel throughout the region to clients’ homes, healthcare settings, and community facilities. You are comfortable adapting your daily schedule to meet changing client needs and service priorities.

What you bring:

• Technical skills. You have previous experience in customer service and assembling, installing, repairing, or troubleshooting equipment. You may have worked as an apprentice, mechanic, installer, technician, or in a role where you built, repaired, or maintained furniture, equipment, vehicles, or mechanical systems.
• Computer and software confidence. You are proficient in Microsoft Office Suite, comfortable navigating databases, and able to learn new software quickly. Experience with power equipment, programming, diagnostics, or vendor software is an asset.
• Attention to detail. You are organized, methodical, and able to review orders, follow processes, document work, and ensure equipment is installed and adjusted accurately to meet client needs.
• Empathy and communication. You have strong communication and interpersonal skills. You can navigate client interactions in a friendly, professional, and compassionate manner, manage changing priorities, and understand the impact mobility and accessibility equipment has on people’s lives.
• Additional must-have requirements. You have a valid G-class driver’s license and a clean driving record. You will be provided with a company vehicle and will travel regularly throughout the region. You have a clean criminal background check and are bondable. You can lift, carry, and maneuver up to 50 lbs.

What we offer:

At Motion, we are proud to provide our employees with the following competitive benefits and rewards package. We offer:

• Fair and attractive compensation with a salary range from $20.30 - $30.45per hour. The precise remuneration can differ depending on skills, experience and geographic location
• Eligibility to a comprehensive benefits package
• Robust vacation and personal days allotment
• RRSP/DPSP match program
• Maternity/parental leave top-up
• Employee Assistance Program
• Employee Discount Program
• Tenure recognition through our Motion Milestone Program
• Employee Referral Bonus Program
• Professional Development Reimbursement
• Eligibility to the company's pooled bonus plan
• Goodlife Fitness corporate membership discount
• A safe, respectful, and supportive work environment including company-provided safety equipment and resources

Thank you for taking the time to consider joining Motion!

At Motion, we respect that not everyone gains their skills in the same way; and we welcome a diverse range of experiences. If you have 70% of what we are looking for, and 100% of the passion, we believe that humans are an important and vital part of the recruitment process; we do not use AI in any part of our recruitment process.

Motion is an equal opportunity employer. We strive to make life accessible for everyone and are therefore passionate about ensuring our workplaces are fully accessible. We are committed to providing reasonable accommodations to our employees and to those going through the recruitment process. If you require any assistance during the application process, please do not hesitate to contact us: [e-mail]