STHS Winter 2026 - Guest Services/Retail Associate

Northland Properties; Revelstoke; On-site; CAD 22,000 - 30,000; Part time

Benefits offered by this job

Winter season pass for Revelstoke

Heli skiing access (seats depend on >)

Family & friends discounts on lift/tix

Discounts at partner hotels across BC

Discounts on food at Coast Hillcrest

Pro deals for partner brands

Job summary

Selkirk Tangiers Heli Skiing seeks a friendly Guest Service / Retail Associate to welcome guests, handle onboarding, and assist in the retail store. You will work under the Guest Services / Retail Manager and Team Lead, delivering outstanding service and ensuring smooth daily operations.

Four positions available with both part-time and full-time hours, ranging from 28 to 40 hours per week, starting in early December.

Qualifications

• Greet guests, complete waivers and onboarding.
• Prepare weekly guest group docs and dining schedules.
• Support heli team with guest lunch arrangements.
• Process payments for extras accurately.
• Conduct orientations outlining guest packages.
• Maintain retail inventory and merchandising.

Responsibilities

• Greet guests, complete waivers, and onboard new guests.
• Prepare weekly docs and dining schedules for in-house guests.
• Coordinate with heli team for lunch requirements.
• Ensure accurate payments for extras.
• Conduct orientation sessions for new guests.

Skills

Customer service

Team player

Fast-paced environment

Public speaking

Organizational skills

Time management

Multitasking

Retail experience

Lifting

Computer skills

German

French

Spanish

Tools

RTP POS

Office suite

Job description

About the role

POSITION: Guest Service s /Retail Associate

REPORTING TO: Guest Service s /Retail Manager

Selkirk Tangiers Heli Skiing offers a challenging and enjoyable work environment with many benefits. Our team is dedicated to renowned customer service, workplace safety and continued growth as a premier heli skiing experience. In exchange for employee excellence, we offer a professional atmosphere, access to incredible outdoor recreation from our base, (including skiing and snowboarding) an inspiring setting and many unique employee privileges.

JOB SUMMARY: Under direction of the Guest Services /Retail Manager and the Guest Services /Retail Team Lead, the primary responsibilities of our Guest Service /Retail Associates are to deliver outstanding customer service to all STHS clients while ensuring completion of daily Guest Service and Retail duties. These include welcoming all guests to the property, completing waivers and initial onboarding, as well as working in the retail store recommending and assisting guests in purchasing goods.

We are currently hiring for four (4) positions, with an anticipated start date in early December. Opportunities are available for both part-time and full-time employment, ranging from 28 to 40 hours per week, depending on workload and individual availability.

Summary of essential job functions

• Ensure all guest documentation regarding registration, waivers, health and allergy requests are gathered, completed and given to the appropriate team members on a daily basis
• Prepare documents for all departments on a weekly basis pertaining to in-house guests’ groups, dining schedule, etc.
• Work in conjunction with the day- heli team to p repar e and organiz e and all guest lunch requirements
• Ensuring accurate payments for all extras purchased by STHS guests
• Prepare and conduct orientation sessions for new guests upon their arrival, providing an outline of what their package includes and what to expect during their stay
• Management of retail products, merchandising, maintain inventory levels
• Knowledge of retail point of sale system RTP, and regular computer software applications
• Working with all departments to ensure guest satisfaction through professional customer service, and efficient communication
• Product knowledge in regards to services and programs offered by STHS and RMR
• Professional telephone etiquette, message taking and directing phone calls to the appropriate persons

Abilities required

• Excellent customer service skills
• Team oriented but able to work with minimal supervision
• Ability to work in a fast-paced environment
• Must be comfortable speaking to the public
• Strong organizational skills
• Well organized and efficient in time management
• Multi-tasking
• Previous retail experience
• Able to do moderate lifting
• Competent computer Skills
• Ability to speak other languages (German, French, or Spanish particularly) an asset

Perks

• Winter season pass for Revelstoke Mountain Resort
• Heli skiing! Dependent on available seats and ability level
• Family & friends discounts on lift tickets at Revelstoke Mountain Resort
• Family & friends discounts on heliskiing seats (dependent on availability & ability level)
• Discounts at our partner hotels: Sutton Place Hotels & Sandman Hotels across Canada
• Family & friends discounts at our partner hotels
• Discounts on food at the Coast Hillcrest Hotel while on shift
• Discounts on retail items in the STHS retail store
• Pro deals for certain partner retail brands

DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities as needed. Policies and guidelines of the organization that apply to your position will be outlined when you report to work.