Station Manager

Intelcom | Dragonfly; Brockville; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company that is a leader in last-mile logistics, dedicated to enhancing the customer experience through innovative services. In this dynamic role, you will collaborate with management to set operational goals, analyze performance metrics, and lead a motivated team. Your expertise in team management and problem-solving will be crucial in fostering a positive work environment and ensuring excellence in service delivery. If you are passionate about logistics and eager to make an impact, this opportunity is perfect for you.

Qualifications

• Over 5 years of managerial experience in a fast-paced logistics environment.
• Strong analytical and problem-solving abilities to quickly identify issues.

Responsibilities

• Work with the Regional Operations Manager to set operational goals.
• Lead the team in delivering exceptional customer service.
• Ensure payroll is accurately approved and submitted on time.

Skills

Team Management

Analytical Skills

Problem-Solving

Leadership

Interpersonal Skills

Conflict Resolution

Job description

Ride the next mile with us!

Responsibilities

• Work with the Regional Operations Manager to set operational goals, measure, and report results in a timely manner.
• Plan, direct, and implement station operations and administrative support to meet productivity and service goals.
• Prepare and analyze performance reports regarding Key Performance Indicators (KPIs), budgets, and forecasts. Monitor results and adjust operations as needed.
• Ensure payroll is accurately approved and submitted on time.
• Provide leadership, support, coaching, and direction to the team to achieve objectives.
• Create an excellent employee experience and align team efforts with the company's vision, mission, and culture.
• Ensure adherence to policies and procedures at the station.
• Monitor, measure, coach, and develop direct reports; recognize achievements; evaluate performance; address issues; and resolve problems.
• Lead the team in delivering exceptional customer service internally and externally, aiming to continually enhance the customer experience.
• Promote a culture prioritizing health and safety.

Qualifications

• Over 5 years of managerial experience in a fast-paced logistics environment and team management.
• Proven leadership skills to guide a team ensuring accuracy, compliance, and excellence.
• Strong analytical and problem-solving abilities to quickly identify issues and implement solutions.
• Effective prioritization skills to meet deadlines, adapt to changing priorities, and support continuous improvement.
• Excellent interpersonal skills, including leadership, conflict resolution, and team building.
• Positive, professional attitude with a hands-on, team-oriented approach.

Intelcom is a leading last-mile carrier in the e-commerce sector, with teams across Canada and a network of independent contractors contributing to daily operations.

Our goal is to stay ahead in a constantly evolving industry through innovative services, delivery methods, and technological transformation focused on customer experience and logistics.

At Intelcom, we value diversity and are committed to building an inclusive culture. We are always looking for talented individuals to join our teams. With over 60 delivery centers across Canada, we may have the right opportunity for you.

Apply Now.