Starlight | Director, Leasing

starlightinvest.com; Canada; On-site; CAD 120,000 - 180,000; Full time

Job summary

Starlight Investments seeks a Director of Leasing Operations to lead the operational execution and optimize the centralized leasing platform for its Canadian residential portfolio. You will drive leasing funnel performance, occupancy, reporting, and cross-functional alignment across leasing operations.

You will work closely with Asset Management, Marketing, Operations, Analytics, and PMCs to support leasing performance, CRM optimization, and scalable processes, including AI-enabled tools and

Qualifications

• 8–10+ years of residential leasing experience.
• Experience leading leasing operations across multiple properties.
• Ability to work cross-functionally with Asset Management, Marketing, Operations, and PMCs.
• Experience with centralized leasing operations or leasing infrastructure.
• Strong analytical mindset and reporting skills.
• In-office presence with willingness to travel to UK developments as needed.

Responsibilities

• Lead operational execution and optimize the centralized leasing platform across the Canadian residential portfolio.
• Improve leasing funnel performance, conversion, and reporting visibility.
• Standardize workflows, service standards, and cross-functional coordination.
• Identify gaps and implement solutions to boost occupancy and lead-to-lease conversion.
• Collaborate with Asset Management, Marketing, Operations, Analytics, and PMCs.
• Oversee inbound/outbound prospect engagement and centralized leasing support.
• Drive AI-enabled leasing tools adoption and data-driven decision making.

Skills

Residential leasing

Leadership

Process optimization

Cross-functional collaboration

CRM systems

Leasing analytics

Stakeholder management

Tools

CRM platforms

Leasing software

Analytics dashboards

Job description

Reporting to the Vice President, National Leasing, the Director, Leasing Operations will lead the operational execution and performance optimization of Starlight’s centralized leasing platform across the Canadian residential portfolio, with responsibility for driving leasing funnel performance, operational consistency, reporting visibility, lead-to-lease conversion, and cross-functional alignment across leasing operations.

This role will work closely with Asset Management, Marketing, Operations, Analytics, Property Management partners, and the centralized Call Centre team, to support leasing performance and portfolio occupancy objectives, including CRM optimization, reporting frameworks, workflow standardization, AI-enabled tools, and operational scalability.

Duties and Responsibilities

Leasing Operations & Performance

• Support lease-up and stabilization initiatives across new developments, repositioned assets, and high-priority residential communities
• Monitor leasing velocity, occupancy trends, conversion metrics, and funnel performance
• Drive consistency across leasing operations, service standards, workflows, and reporting
• Identify operational gaps impacting leasing performance and implement solutions
• Standardize leasing processes and operational expectations across developments
• Improve lead response times, prospect engagement, and conversion outcomes
• Monitor leasing KPIs and operational reporting to support performance optimization

Cross-Functional Collaboration & Reporting

• Partner closely with Asset Management to support leasing and occupancy objectives
• Collaborate with Marketing teams on campaign performance, lead quality, and conversion optimization
• Work with Operations teams and PMCs to ensure operational readiness and leasing execution
• Support alignment between leasing activity and asset-level business plans
• Provide regular operational updates regarding leasing performance, risks, and trends
• Coordinate with PMCs and third-party leasing agencies to ensure consistency of leasing standards and execution

Call Centre & Centralized Leasing Operations

• Oversee Starlight’s centralized leasing support and inquiry handling functions
• Support the continued development and scalability of centralized leasing operations
• Ensure strong execution of inbound and outbound prospect engagement activities
• Monitor service levels, response times, lead handling quality, and conversion performance
• Support implementation of AI-enabled leasing tools and centralized leasing technologies
• Improve coordination between centralized leasing support and on-site leasing teams
• Ensure aconsistent customer experience across the leasing journey

Leasing Systems, Analytics & Process optimization

• Support implementation and optimization of CRM systems and leasing technology platforms
• Analyze leasing dashboards and operational reporting visibility tools
• Partner with Analytics and Marketing teams on lead attribution and performance measurement
• Improve data-driven decision-making through enhanced leasing analytics and reporting
• Oversee centralized leasing support functions and operational team performance
• Establish clear operational KPIs, accountability measures, and service standards
• Support training, coaching, and operational development initiatives
• Build acollaborative, responsive, and performance-oriented team culture
• Identify gaps and support process improvement initiatives
• Foster strong communication and alignment across centralized and site-level teams
• Act as akey partner across leasing, asset management, marketing, and operations teams to support portfolio performance and execution priorities

Requirements

• 8–10+ years of residential leasing experience
• Experience supporting lease-up and stabilization of residential developments
• Strong leadership and process optimization capabilities
• Experience working cross-functionally with Asset Management, Marketing, Operations, andPMCs
• Experience managing or supporting centralized leasing operations or leasing infrastructure functions
• Strong analytical mindset with experience using leasing KPIs and reporting tools
• Experience with CRM systems, leasing technology platforms, and operational reporting
• Strong communication and stakeholder management skills
• Ability to operate effectively in afast-paced, highly collaborative environment
• In-office presence required with flexibility to travel across UK developments as needed
• Experience operating within afast-paced, highly collaborative, performance-oriented environment