Programming and Events Supervisor, Banff Gondola

Pursuit; Banff; On-site; CAD 40,000 - 60,000; Full time

Job summary

Pursuit seeks a dynamic Programming & Events Supervisor in Banff to create memorable guest experiences. In this hands-on role, you’ll coordinate exciting events and activities while ensuring a welcoming and safe environment for all attendees. Join a passionate team in an extraordinary setting!

Benefits

Free access to Pursuit attractions

Discounts on hotels and dining

Inclusive team environment

Access to wellness resources

Qualifications

• 5+ years of hospitality and/or special events experience preferred.
• Ability to lift up to 50 pounds with assistance.
• Experience with sound systems is a plus.

Responsibilities

• Provide exceptional guest experiences and support programming activities.
• Coordinate events and activities, ensuring setup and teardown.
• Engage with guests in hands-on programming tasks.

Skills

Positive energy

Initiative

Customer focus

Problem-solving

Organization

Communication

Education

Hospitality experience

First Aid Training

AGLC Pro-Serve certification

Job description

What will be your daily pursuit?

Our team share a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse—from across Canada and beyond. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals—a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories.

What perks can you expect?

• Join an inclusive, global team and make life-long connections.

• Enjoy free access to Pursuit attractions and 50% off for friends.

• Get discounts on hotel stays, dining, and retail.

• Access subsidized mental health and wellness resources.

What will you do in this job?

The Programming & Events Supervisor is the ultimate host who spends most of their work week providing exceptional guest experiences, executing The Banff Gondola’s Programming and Animation activities. This role is inherently hands-on and physically demanding, requiring an energetic individual who thrives in a dynamic, guest-focused environment.

Banff Gondola Programming includes Sunset Festival, Nightrise, Mountaintop Christmas, Bloom and Brunch, Locals’ Days, Banff Pride, and more. Duties will include set-up, tear-down, coordinating performers and contractors, and execution of activity stations as appropriate.

When not busy executing programming plans, the P&E Supervisor will be on the floor with guests, delivering the Banff Gondola Animation program. These fun activities can include marshmallow roasting, arts and crafts, games and more.

The P&E Supervisor will also support The Gondola’s ongoing décor programming, ensuring our spaces are in world-class condition and are welcoming.

At times, the P&E Supervisor will be tasked with supporting weddings and corporate events, as well as Banff Gondola employee engagement programs and Promise to Place initiatives.

As needed, the P&E Supervisor will support the Programming team’s administrative and planning work. They may also be called upon to perform supervisory duties in the Upper Terminal, supporting the Guest Experience team when needed.

The P&E Supervisor will be required to work evenings, weekends, and holidays

What skills and experience do you need for this job?

• Demonstrates high levels of positive energy and a willingness to take on new challenges

• Demonstrates ability to take initiative and work independently, exhibiting self-motivation, proactive problem-solving and critical thinking skills

• Ability to thrive and lead in a fast-paced environment

• Ability to collaborate effectively within cross-functional teams

• Comfortable with lifting upto 30lbs

• Strong customer focus providing friendly, professional and efficient service

• Prior experience in hospitality and/or special events

• Familiarity with basic sound systems

• Effective problem solving and critical thinking skills

• Attention to detail and good communication and listening skills with local and international guests and staff

• Solid knowledge of the products and services available in Banff and its surroundings

• Passion for employee and guest safety

• Excellent organizational and multi-tasking skills

• First Aid Training an asset

• AGLC Pro-Serve certified for alcohol service

• Successful criminal record check

What will your work environment be like?

• Beautiful.You’llbeworkingintheiconic,unforgettableand inspiring location.Regardless of what your role is with us,you’llreally get the chance to explore andsee amazing scenery and wildlifewithin the Canadian Rockies.
• Fun.You'llbe meeting team members from across the globe and get toparticipatein tons of team events.
• Independent.You’llspend your days in and aroundour amazing properties.
• Remote. Our home is filled with trees, lakes, and blue-bird skies; rather than buildings, freeways, and smog.
• Busy. You need to be prepared for a physical working environment with walking, stair climbing, bending, reaching, lifting (up to 50 pounds withassistance) asrequired

We work as a team and believe that we succeed together – these job duties may change based on the needs of the team and company as a whole.

EEO

Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, colour, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics.

Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work inCanadato apply and join our inclusive team!

We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you are unable to complete the application process online, or if you require accommodation related to a protected ground under the Canadian Human Rights Act during the application or hiring process, please contact our Talent Acquisition [e-mail] drop in to one of our offices to hand in a resume if you do not have access to a computer.We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted.