Stage Experience Manager, Stores

Sephora; Surrey; On-site; CAD 54,000 - 69,000; Full time

Job summary

An established industry player in beauty retail is seeking a Stage Experience Manager to enhance client experiences and lead a talented team. This role involves managing daily operations, training beauty advisors, and ensuring exceptional service delivery. With a focus on innovation and client satisfaction, you will play a key role in creating memorable experiences for customers. Join a passionate team dedicated to beauty and community, where your contributions will be valued and recognized. Enjoy a vibrant work environment with opportunities for growth and development, along with competitive compensation and perks.

Benefits

Employee Discounts

Gratis Products

Exclusive Brand Events

Training and Development Programs

Qualifications

• 2-4 years experience in a similar role at a high-volume store.
• Excellent verbal/written communication skills.

Responsibilities

• Manage daily operations at the Beauty, Skin and Fragrance Studio.
• Ensure adequate training for beauty advisors and staff.
• Oversee client experience and service reservation systems.

Skills

Team Leadership

Client Service

Sales Management

Training & Development

Communication Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Job description

At Sephora Canada, we're passionate about finding and sharing beauty in the world. Our constant innovation, our ability to see and lead trends, and our focus on providing an outstanding customer experience make us the most-loved beauty community and top of mind for every Canadian. We find beauty in our communities, in our differences, our experiences, and in the spirit of our employees.

Job ID: 265048

Store Name/Number: BC-Guildford Town Center (0580)

Address: 10355 152 Street, Surrey, BC V3R 7C1, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

You'll love working here...

As a Stage Experience Manager, Stores, you will be responsible for managing all aspect of the client experience and all services, classes and events in a specific Sephora store location. This role regularly supports in areas such as client service, sales floor standards and team leadership as well as all service-related areas such as the Beauty, Skin and Fragrance Studio as well as all beauty classes within their store. You will also be accountable for the development of all beauty advisors and Senior Artistry and Skincare roles.

• Developing your team. Manage the daily operations at the Beauty, Skin and Fragrance Studio (as applicable). Ensure that the Coordinators, Beauty Studio are adequately trained to effectively manage the Studio and drive services on a day-to-day basis.
• Embracing Innovation. Ensure beauty advisors are trained adequately and are leveraging our technology innovations within services while assisting clients to provide an elevated in-store experience.
• Client Experience. Manage the Services online reservation system including publishing beauty advisors availability and class dates and times. Ensure staffing levels are adequate to support a smooth flow of clients receiving services, while ensuring that the client check-in process is efficient.
• Training & Development. Execute beauty advisors training for all new hires as well as for existing team members. Facilitate orientation & our selling model training sessions whenever possible.
• Visual Merchandising. Support the Operations team by ensuring all merchandising concepts and sales floor visuals are within company standard. Keep the sales floor neat, clean and organized at all times. Execute all visual merchandising flips and ensure replenishment if inventory is added to the sales floor.
• Vendor Management. Ensure all beauty advisors are properly engaging with all store brands visiting the store. Ensure all brand representatives effectively train and coach cast on their products. Provide feedback on brand training effectiveness when possible.

We'd love to hear from you if...

• You have two to four years' experience in a similar role at a similar volume store or equivalent internal experience.
• You have excellent verbal/written communications skills and the ability to influence business partners at all levels in a clear and concise manner.
• You have proven ability to create teams by attracting and identifying talented store leaders who can train and develop cast to drive sales and deliver outstanding client service.

While at Sephora, you'll enjoy...

• The people. You will be surrounded by the best talent in the industry - people you can be proud to work with.
• The perks. Think you've tried it all? Just wait until you work at Sephora! Enjoy the discounts, gratis & exclusive brand events.
• The education. We heavily invest in training to build your personalized career plan, so you can achieve your professional goals.

The compensation ranges between CAD$54,800 - CAD$68,500. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada strongly believes in equal opportunity when it comes to employment and advancement. Our goal is to be inclusive, diverse, and representative of the communities where we work while creating an environment where every person can belong, grow, and build a beautiful career. This commitment applies to all candidates and employees regardless of race, ethnicity, citizenship, creed, place of origin, religion, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability, age, and/or any other diversity dimensions. Requests for accommodation due to a disability (visible or otherwise), other protected characteristics or other reasonable circumstances can be made at any stage of the recruitment process and during employment by contacting our People team.