Stage Experience Lead - Full Time

sephora.com; Burlington; On-site; CAD 31,000 - 36,000; Full time

Benefits offered by this job

Competitive benefits program

Performance-based bonus opportunities

Learning and development initiatives

Job summary

Sephora Canada is seeking a Stage Experience Lead to oversee all Worlds on-stage, ensuring exceptional client service and adherence to Sephora standards. You will supervise Services Coordinators, drive classes and events, and maintain a high-energy, customer-focused environment.

The role requires 1–3 years in a similar role at a comparable-volume store, with strong client-service skills and the ability to manage multiple tasks during peak hours.

Qualifications

• 1–3 years of experience in a similar role at a similar volume store or equivalent internal experience.
• Strong client service skills.
• Demonstrated effective time management and problem-solving skills.
• Ability to manage time to execute multiple tasks and changing priorities.

Responsibilities

• Oversee all Worlds on-stage and service, classes and event execution within the Sephora store.
• Ensure Services Coordinators perform Sephora’s services to standard and that the selling model is executed.
• Provide cast with product, category and brand training through store/district partnerships.
• Conduct makeup, skincare, and mini-makeover demonstrations as needed.
• Regularly act as Director in Charge (DIC) within the store and engage with cast and clients on-stage.
• Support employee engagement and embody Sephora values in daily work.

Skills

Client service

Time management

Problem solving

Multi-tasking

Job description

Store Name/Number: ON-Mapleview (0540)

Address: 900 Maple Avenue, Burlington, ON L7S 2J8, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

As a Stage Experience Lead - Full Time, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephora’s services within Sephora standards, ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
• Maintain a Coaching Culture. Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
• Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
• Passionate about Clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem-solving skills.
• You have proven ability to manage time to execute multiple tasks and changing priorities.
• You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays

Meaningful Rewards

The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.