Stage Experience and Services Lead - Full Time

Sephora; Sarnia; On-site; CAD 30,000 - 36,000; Full time

Benefits offered by this job

Performance-based bonus

Benefits program

Learning and development initiatives

Job summary

Sephora Canada is seeking a Stage Experience and Services Lead - Full Time at ON-Lambton Mall in Sarnia to oversee on-stage Worlds, services, classes and events. You will ensure the team delivers Sephora’s service standards and selling model while driving client satisfaction.

You will train Services Coordinators, coordinate program coaching, and model makeup and skincare artistry, engaging with clients and cast to achieve store objectives and a positive work environment.

Qualifications

• 1–3 years of experience in a similar role at a similar volume store.
• Strong client service skills.
• Effective time management and problem-solving abilities.
• Ability to manage multiple tasks and changing priorities.
• Flexible availability to work peak retail hours.

Responsibilities

• Oversee on-stage Worlds and Sephora services to meet standards and drive events.
• Lead training and development for Services Coordinators and cast.
• Foster a coaching culture with facilitators and coaches.
• Provide makeup and skincare artistry demonstrations as needed.
• Engage with clients on-stage and in-store to promote services and products.
• Model Sephora values in daily work and maintain high team engagement.

Skills

Client service

Time management

Problem solving

Multi-tasking

Flexibility

Job description

Store Name/Number: ON-Lambton Mall (1602)

Address: 16 - 1380 London Road, Sarnia-Clearwater, ON N7S 1P8, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

As a Stage Experience and Services Lead - Full Time, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephora’s services within Sephora standards, ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
• Maintain a Coaching Culture. Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
• Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
• Passionate about Clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem-solving skills.
• You have proven ability to manage time to execute multiple tasks and changing priorities.
• You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays

Meaningful Rewards

The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.