Stage Experience and Services Lead - Full Time

sephora.com; Sarnia; On-site; CAD 31,000 - 36,000; Full time

Job summary

Sephora Canada seeks a Stage Experience and Services Lead - Full Time at ON-Lambton Mall (Sarnia) to oversee all on-stage Worlds and ensure top-tier client service. The role drives the store’s services, events, and makeup/skincare offerings while ensuring Sephora standards are met.

You will train Services Coordinators, coach the team, and demonstrate artistry through mini-makeovers as needed. Flexible peak-hour availability is required.

Qualifications

• One to three years of experience in a similar role at a similar volume store or equivalent internal experience.
• Strong client service skills.
• Demonstrated effective time management and problem-solving abilities.
• Ability to manage time to execute multiple tasks and changing priorities.
• Flexible availability to work during peak retail hours (nights, weekends, holidays).

Responsibilities

• Oversee all on-stage Worlds (Color, Skincare, Sephora Collection or Fragrance) and ensure services are delivered to Sephora standards within store operations.
• Train and develop Services Coordinators and cast; coordinate with store/district experts for product, category and brand training.
• Demonstrate artistry through custom makeovers and skincare services as needed.
• Act as Director in Charge (DIC) within the store and engage with cast and clients on-stage to drive client service excellence.
• Uphold Sephora values: Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.

Skills

Client service

Time management

Problem solving

Multi-tasking

Job description

Store Name/Number: ON-Lambton Mall (1602)

Address: 16 - 1380 London Road, Sarnia-Clearwater, ON N7S 1P8, Canada (CA)

Full Time/Part Time: Full Time

Position Type: Regular

Vacancy Status: This position is for an existing, open vacancy

As a Stage Experience and Services Lead - Full Time, you will be assigned oversight of all Worlds on-stage and for overseeing service, classes and event execution within a specific Sephora location. Worlds at a Sephora store include Color, Skincare, Sephora Collection or Fragrance or a combination of these Worlds. You will be responsible for ensuring that all Services Coordinators and cast perform Sephora’s services within Sephora standards, ensuring that all members of their team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives. In addition, you will:

• Training & Development. Ensure that the Services Coordinators are adequately trained to effectively manage the Studio and drive services on a day-to-day basis. Execute cast training outside of Daily Dose. Partner with elevated experts within the store/district to ensure cast have the appropriate level of product, category and brand training for clients. Facilitate Sephora training sessions whenever possible.
• Maintain a Coaching Culture. Participate in the selection, training and certification of all SUBC Facilitators and coaches. Ensure Facilitators and coaches are maintaining or exceeding expectations by regularly attending classes within the store.
• Makeup & Skincare Passion. Demonstrate an understanding of artistry skills through conducting custom makeovers and mini-makeovers and skincare services as needed.
• Passionate about Clients. Regularly act as the Director in Charge (DIC) within the store. Engage with cast and clients on-stage whenever possible.
• Employee Engagement. Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, & Initiative.

We’d love to hear from you if…

• You have one to three years of experience in a similar role at a similar volume store or equivalent internal experience.
• You can demonstrate strong client service skills.
• You have demonstrated effective time management and problem-solving skills.
• You have proven ability to manage time to execute multiple tasks and changing priorities.
• You have flexible availability to work during “peak” retail hours such as nights, weekends, and holidays

Meaningful Rewards

The compensation ranges between CAD$22.20 - CAD$26.10/hr. In addition, you may be eligible for performance-based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition. The final pay offered will depend on various factors, including but not limited to the actual qualifications and experience of the individual, and any additional non-discriminatory, legitimate business factors relevant to the position and/or location.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.