Stage Bar Host

Grey Eagle Resort & Casino; Calgary; On-site; CAD 19,000 - 25,000; Full time

Job summary

Grey Eagle Resort & Casino in Calgary invites energetic hosts/hostesses to join our fast-paced hospitality team. You will greet guests, seat them across foodservice outlets, and deliver exceptional service while adhering to safety and SOPs. Prior POS experience and strong communication are essential, with flexibility for shift work in a smoking environment.

Alberta Pro Serve certification and 1–2 years in high-volume operations are preferred; hospitality education is an asset. No phone calls.

Qualifications

• Alberta Pro Serve Certification is required.
• 1-2 years’ experience in high-volume foodservice with a customer-service focus.
• Post-secondary Hospitality Management education is an asset.
• Experience with POS systems is required.

Responsibilities

• Provide excellent guest service aligned with company standards.
• Review daily specials and promotions.
• Be aware of menu items, prices and hours of operation.
• Monitor and assign seating fairly.
• Ensure all items at the cashier/hostess station are ready at start and end of shift.
• Adhere to AGLC, casino and other laws and procedures at all times.
• Develop positive relationships with guests and staff.
• Report to work on time and maintain a clean, neat uniform.

Skills

Interpersonal skills

Verbal communication

Written communication

Organizational skills

Teamwork

Multitasking

Shift flexibility

Education

Alberta Pro Serve Certification

Hospitality Management education (asset)

Tools

POS systems

Job description

Come... Enjoy... Work in a fast paced, dynamic environment. Located on the Tsuut’ina First Nation, Grey Eagle Resort & Casino is Calgary’s number one entertainment facility. We are looking for talented, energetic and motivated individuals to join our diverse workforce! We offer competitive salaries, benefits and opportunities to grow your career.

Position Overview

Under the direction of the Front of the House Shift Supervisor, the Host/Hostess is responsible for greeting and seating guests within the various foodservice outlets in a timely manner. Emphasis must be placed on exceptional customer service as the Host-Hostess in many instances will be the first contact that our customers will have with an employee. All necessary precautions are required to ensure the safety and health of customers and ensure that safe work practices are adhered to at all time. Other responsibilities include assisting the FoH Manager, Supervisor(s), Servers and Cashiers in areas when and where required.

Responsibilities Include

• Provide excellent guest service consistent with Company's core service standards and brand attributes.
• Review all daily specials and promotions.
• Be aware of menu items, menu prices and hours of operation.
• Monitor and assign seating in a fair and consistent manner.
• Ensure all items required at the cashier / hostess station are in place prior at the start and end of each shift.
• Ensure all AGLC, casino and other provincial or federally mandated laws, policies and procedures are understood and adhered to at all times
• Develop and maintain positive relationships with all guests, food and beverage staff and other casino staff
• Must always report to work on time.
• Must always present themselves in a clean neat uniform.

Education And Experience

• A valid Alberta Pro Serve Certification.
• 1-2 years’ experience in a large volume, high paced foodservice operation dealing in a customer service capacity.
• A post-secondary education in a recognized Hospitality Management program would be an asset.
• Experience working with POS systems is required.

Knowledge, Skills And Abilities

• Possess excellent interpersonal and strong verbal and written communication skills to promote and deliver impeccable service and standards at all times.
• Organizational skills as well as attention to detail.
• Ability to work and thrive in a team oriented environment, and be able to function independently also.
• Ability to work in a physically demanding area and be familiar with a high-volume, fast-paced, multi-tasking environment.
• Must be available for shift-work and be able to stand for long periods of time.
• Must be aware of and able to work in a smoking environment

We thank all applicants, however, only those considered for an interview will be contacted. No phone calls please.

• Priority will be given to Tsuut'ina Nation members.