Staff Incident Command & Reliability Engineer

IBM

Markham

On-site

CAD 120,000 - 180,000

Full time

2 days ago

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Job summary

IBM Canada in Markham is seeking an experienced Site Reliability Engineer to lead reliability initiatives for our multi-cloud platform across AWS, GCP, and Azure. You will drive proactive improvements, own incident response practices, and coach teams through post-mortems.

This role sits within Cloud Architecture and Reliability, offering a follow-the-sun global team and opportunities to shape large-scale systems with strong observability and distributed systems expertise.

Qualifications

10+ years of experience in SRE, incident management, or reliability engineering.
Experience with multi-cloud environments (AWS, GCP, Azure).
Strong understanding of distributed systems and failure modes at scale.
Proficiency with incident management tooling and runbooks.

Responsibilities

Analyze systemic failure patterns and design reliability improvements.
Own Rootly configuration, workflows, and integrations with PagerDuty, Jira, Confluence, and Slack.
Define and maintain SLO/SLA frameworks; use error budgets to guide reliability investments.
Lead incident response improvements and coordinate post-mortems across teams.
Develop and deliver training programs; coach teams through post-mortems.
Collaborate with engineering leaders to elevate reliability practices org-wide.