Senior Incident Command Engineer – Cloud Reliability
IBM
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Job summary
IBM is seeking an experienced Site Reliability Engineer focused on reliability improvements across multi-cloud platforms. You will own incident response, tooling integrations, and continuous learning to reduce outages and improve operational excellence.
The role blends hands-on engineering with strategic program ownership, emphasizing observability, automation, and scalable reliability practices across AWS, GCP, and Azure.
Qualifications
- 10+ years in SRE/incident management or reliability engineering.
- Cloud experience with AWS, GCP, or Azure.
- Experience in large organizations (500+ engineers).
- Deep expertise with incident management tooling (Rootly, PagerDuty).
- Strong understanding of distributed systems and failure modes at scale.
- Kafka/event streaming expertise or quick mastery of complex systems.
Responsibilities
- Analyze systemic failure patterns to design reliability improvements.
- Own Rootly configuration, workflows, and integrations with PagerDuty & Jira.
- Define and maintain SLO/SLA frameworks and use error budgets.
- Lead incident response standards and process improvements.
- Edit customer-facing incident documents for clarity.
- Develop and deliver training and post-mortem coaching.
- Partner with engineering leaders to elevate reliability practices.
Skills
Education
Tools
Job description
IBM is seeking an experienced Site Reliability Engineer focused on reliability improvements across multi-cloud platforms. You will own incident response, tooling integrations, and continuous learning to reduce outages and improve operational excellence.
The role blends hands-on engineering with strategic program ownership, emphasizing observability, automation, and scalable reliability practices across AWS, GCP, and Azure.
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