Senior Incident Command & Reliability Engineer

IBM

Vancouver

On-site

CAD 150,000 - 190,000

Full time

2 days ago

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Job summary

IBM is seeking an experienced Site Reliability Engineer to drive proactive reliability improvements across a multi-cloud platform (AWS, GCP, Azure). You’ll own tooling, post-mortem coaching, and incident response enhancements in a follow-the-sun team within Cloud Architecture and Reliability — Supportability.

Responsibilities include designing SLO/SLA frameworks, partnering with engineering leaders, and advancing observability and release processes.

Qualifications

10+ years of experience in SRE, incident management or reliability engineering.
Cloud experience with AWS, GCP, or Azure (at least one).
Experience navigating reliability programs at large organizations.
Deep expertise with incident tooling such as Rootly or PagerDuty.

Responsibilities

Analyze systemic failure patterns and design reliability improvements.
Own Rootly configuration, workflows, and integrations with PagerDuty, Jira, Confluence, and Slack.
Define and maintain SLO/SLA frameworks; use error budgets to guide investments.
Lead standards and ongoing improvements of incident response across engineering.
Develop and deliver training programs; coach teams through post-mortems.
Collaborate with engineering leaders to elevate reliability practices org-wide.
Work with observability: metrics, logging, tracing; Kubernetes/container orchestration.
Understand CI/CD pipelines and release processes; communicate clearly in writing.