Staff Content Manager

Clio; Vancouver; Hybrid; AUD 144,000 - 216,000; Full time

Benefits offered by this job

Hybrid work environment

Competitive salary

Health benefits

Clioversary recognition program

Job summary

Clio is seeking a Staff Content Manager for Australia Materials to own the Australian legal content portfolio, including case law, legislation, and key secondary sources. You will treat content as a product and build a corpus that competes with Westlaw Australia, LexisNexis Australia, and CCH.

This senior role drives strategy, coverage parity, enrichment quality, and operational resilience across Australian materials.

Qualifications

• 7–10 years in legal publishing, legal data operations, or product/content management.
• Deep knowledge of the Australian legal system and publishing market.
• Proven track record owning a legal content portfolio end to end.
• Experience setting strategy and owning outcomes at senior/staff level.

Responsibilities

• Own the Australia Content Collection as a Product: set roadmap and parity with major providers.
• Maintain coverage across case law, legislation, and key secondary sources; manage gaps by authority and demand.
• Manage pipeline delivery with Content Ops, Data Ops, and Engineering; ensure scalable ingestion/enrichment.
• Lead enrichment with editorial and AI; define metadata, structure, and discoverability standards.
• Monitor ROI and performance; track cost per document, ingestion speed, and enrichment reach.
• Collaborate on partnerships with courts, publishers, and open data groups to reduce dependency risk.
• Present quarterly updates to Content Committee on roadmap progress and business impact.
• Act as internal expert on Australian materials; train teams and maintain reference guides.

Skills

Australian legal publishing

Product ownership

Data-driven decision making

Cross-functional leadership

Stakeholder management

Editorial and AI collaboration

Tools

ETL pipelines

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

The Staff Content Manager – Australia Materials owns Clio’s Australian legal content portfolio. This covers case law, legislation, and key secondary sources. This collection backs Clio’s legal-content moat and supports Vincent AI and Clio’s growth in the Australian market.

This role treats Australian legal content as a product and an infrastructure layer, not a static library. You will own strategy, coverage parity, enrichment quality, and operational resilience across Australian materials. You will build a corpus that competes with Westlaw Australia, LexisNexis Australia, and CCH (Wolters Kluwer Australia).

This role needs deep knowledge of Australian legal publishing. You will work across technical and editorial systems. You will tie content decisions directly to product outcomes and revenue.

This is a Staff-level position. It carries wider scope, deeper technical ownership, and higher standards for judgment than the Senior version of this role.

What You’ll Do

1. Own the Australia Content Collection as a Product

• Set and run the roadmap for Clio’s Australian legal content. Target parity with Westlaw Australia, LexisNexis Australia, and CCH in coverage, currency, and quality.
• Set KPIs for completeness, update speed, enrichment depth, and reliability.
• Drive ROI through better win rates, customer trust, retention, and revenue tied to Australian content.

2. Coverage Gap Analysis & Expansion Planning

• Keep a full coverage map across Australian case law (High Court of Australia, Federal Court, state and territory supreme courts), legislation (Federal Register of Legislation, state legislation registers), and key secondary sources.
• Rank gaps by legal authority, customer demand, competitive risk, and cost to fix.
• Lead build, buy, and license decisions with Licensing, Legal, and Corporate Development. Pick the best cost-to-value outcome each time.

3. Pipeline, Infrastructure & Technology Stewardship

• Keep a ranked backlog with Content Ops and Engineering. Put effort where it moves Australian content forward the most.
• Work with Content Ops, Data Ops, and Engineering to run and improve ingestion and enrichment pipelines, including the move to Iceberg.
• Build pipelines owned by Clio that hold up under load and scale. Cut brittle third-party links and manual steps.
• Set standards for monitoring, fault tolerance, and disaster recovery. Protect Vincent and Clio Work research features from downtime.

4. Legal Data Enrichment & Innovation

• Work with Australian Editorial and Ops teams to review and improve enrichment across case law and legislative data.
• Set metadata and structure standards, including parallel citations, legislative amendments, case summaries, and hierarchy.
• Lead enrichment work that pairs editorial skill with AI. Improve how content gets found, used, and read by downstream AI tools.

5. ROI & Performance Management

• Work with Finance and FP&A to size the financial and product impact of Australian content spend.
• Keep dashboards that track cost per document, ingestion speed, coverage parity, and enrichment reach.
• Present each quarter to the Content Committee on roadmap progress, risk, and business impact.

6. Market Intelligence & Partnerships

• Compare Clio’s Australian coverage, editorial quality, and features against Westlaw Australia, LexisNexis Australia, CCH, and other regional providers.
• Find partnerships with courts, publishers, and open-data groups. Cut long-term dependency risk and open new access points.
• Track new AI and NLP methods for legal text tagging, summary writing, and merging.

7. Internal Enablement & Subject-Matter Leadership

• Act as Clio’s internal expert on Australian legal materials.
• Train Product, Sales, Marketing, and Support teams on the scope of Clio’s Australian content and how it stacks up against Westlaw Australia, LexisNexis Australia, and CCH.
• Keep an internal Australian Legal Materials Reference Guide covering coverage, enrichment, and market position.

8. Commercial & Go-to-Market Support

• Act as the expert voice on enterprise RFPs and major sales deals that need deep Australian legal-content knowledge.
• Work with Product Marketing and Sales Enablement to write up Australian content strengths for go-to-market materials.
• Feed competitive facts into pricing, packaging, and market-entry plans.

What you bring

• 7 -10 years in legal publishing, legal data operations, or product and content management, with a track record of owning a legal content portfolio end to end.
• Deep knowledge of the Australian legal system and legal publishing market, plus what counts as authority, currency, and discoverability in that market.
• Proven work using Australian case law and legislation to support legal practice or legal research platforms.
• A history of setting strategy and owning outcomes at a senior or staff level, not just running projects.
• Strong product ownership and the pull to lead across teams with no direct reporting line.
• Data-driven prioritization and ROI modeling, built from real numbers.
• Technical fluency across ETL pipelines, ingestion systems, and metadata structures.
• Clear talk with technical and non-technical people, including executives.
• A track record of setting standards that other teams follow

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary (exclusive of superannuation) with top-tier health benefits

• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.

• Flexible time off policy, with an encouraged 20 days off per year.

• Exclusive of superannuation

• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $143,700 to $215,500 AUD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We’re a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we’ve built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

_ Disclaimer: We only communicate with candidates through official @clio.com email addresses.