Social Media Specialist

Clio; Burnaby; Hybrid; CAD 65,000 - 88,000; Full time

Benefits offered by this job

Hybrid work environment

20 days off per year

RRSP matching and RESP contribution

Clioversary recognition program

Job summary

Clio is seeking a social media specialist to craft and publish organic content across priority channels, turning company news, product launches, customer stories, executive perspectives, and timely ideas into engaging posts. You will maintain a high-frequency cadence, adapt content for LinkedIn, TikTok, Reddit, monitor conversations, respond thoughtfully, and surface opportunities and risks.

Collaborate across Product, Customer Success, Marketing and other teams to reflect Clio's voice and the

Qualifications

• 1–3 years of experience managing or supporting organic social media accounts.
• Strong writing and editing skills, with the ability to turn complex ideas into clear, engaging social content.
• A strong understanding of major social platforms and how audiences, formats, and content performance differ across them.
• Experience using social media management tools such as Sprout Social, Hootsuite, or similar platforms.
• An interest in using data and audience insights to improve content performance.
• Strong judgment and attention to detail, particularly when publishing in fast-moving environments.
• The ability to manage multiple priorities and move quickly without sacrificing quality.
• A collaborative mindset and comfort working with contributors across different teams and levels of an organization.

Responsibilities

• Drafting and publishing organic social content across priority channels, turning company news, product launches, customer stories, executive perspectives, and timely ideas into engaging posts;
• Supporting a high-frequency publishing cadence that keeps Clio consistently visible across social channels;
• Adapting ideas and content for different platforms and formats, including LinkedIn and emerging opportunities across platforms such as TikTok and Reddit;
• Monitoring conversations, responding to comments, and engaging thoughtfully with Clio’s audiences while surfacing relevant opportunities and potential risks;
• Tracking social performance and identifying trends and insights that can improve engagement, reach, and future content;
• Working across Product, Customer Success, Marketing, and other teams to find stories and ensure our social channels reflect the breadth and pace of activity across Clio;
• Creating and editing short-form video content to support Clio’s growing use of video across social platforms;
• Partnering with executives and internal contributors to refine and publish content while maintaining a consistent Clio voice and narrative;
• Staying current on platform trends, emerging formats, and conversations across technology, AI, legaltech, and the legal industry;
• Experimenting with new formats, channels, and approaches to continually improve how Clio shows up on social.

Skills

Strong writing

Editing

Organic social management

Platform knowledge

Analytics & insights

Attention to detail

Multitasking

Collaborative mindset

Tools

Sprout Social

Hootsuite

Job description

Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely.

We are transforming the legal experience for all by bettering the lives of legal professionals while increasing access to justice.

Summary:

Who you are:

You are a strong writer, a curious observer, and someone who thrives in fast-moving environments. You have a sharp eye for what makes content engaging and a natural instinct for translating ideas into clear, concise social posts.

You are energized by the opportunity to help scale Clio’s presence through social media and motivated by building a social presence that shows up consistently in the conversations that matter. You are detail-oriented, adaptable, collaborative, and comfortable managing multiple priorities while maintaining a high standard of quality.

What your team does:

Clio’s Corporate Communications team knows how to tell a great story and make waves across the industry. We shape Clio’s brand awareness, credibility, and public presence through media relations, social media, executive communications, thought leadership, and engagement with the legaltech community.

Social media is an important part of how we bring that work to market. We move quickly, publish frequently, and look for creative ways to connect Clio’s people, products, customers, and ideas with the audiences that matter.

What you’ll work on:

• Drafting and publishing organic social content across priority channels, turning company news, product launches, customer stories, executive perspectives, and timely ideas into engaging posts;
• Supporting a high-frequency publishing cadence that keeps Clio consistently visible across social channels;
• Adapting ideas and content for different platforms and formats, including LinkedIn and emerging opportunities across platforms such as TikTok and Reddit;
• Monitoring conversations, responding to comments, and engaging thoughtfully with Clio’s audiences while surfacing relevant opportunities and potential risks;
• Tracking social performance and identifying trends and insights that can improve engagement, reach, and future content;
• Working across Product, Customer Success, Marketing, and other teams to find stories and ensure our social channels reflect the breadth and pace of activity across Clio;
• Creating and editing short-form video content to support Clio’s growing use of video across social platforms;
• Partnering with executives and internal contributors to refine and publish content while maintaining a consistent Clio voice and narrative;
• Staying current on platform trends, emerging formats, and conversations across technology, AI, legaltech, and the legal industry;
• Experimenting with new formats, channels, and approaches to continually improve how Clio shows up on social.

What you bring:

• 1–3 years of experience managing or supporting organic social media accounts;
• Strong writing and editing skills, with the ability to turn complex ideas into clear, engaging social content;
• A strong understanding of major social platforms and how audiences, formats, and content performance differ across them;
• Experience using social media management tools such as Sprout Social, Hootsuite, or similar platforms;
• An interest in using data and audience insights to improve content performance;
• Strong judgment and attention to detail, particularly when publishing in fast-moving environments;
• The ability to manage multiple priorities and move quickly without sacrificing quality;
• A collaborative mindset and comfort working with contributors across different teams and levels of an organization.

Bonus points if you have:

• Experience supporting social media for a B2B or technology company;
• Experience creating or editing short-form video content;
• Experience working with distributed teams or cross-functional partners;
• Experience using AI tools to support content creation, ideation, or optimization;
• Familiarity with the legal or legaltech industry;
• Experience supporting executive social media or thought leadership.

This is a new role.

What you will find here:

Compensation is one of the main components of Clio’s Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and high-performing culture.

Some highlights of our Total Rewards program include:

• Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
• Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
• Flexible time off policy, with an encouraged 20 days off per year.
• $2000 annual counseling benefit
• RRSP matching and RESP contribution
• Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years

The expected salary range for this role is $64,900 to $87,900 CAD. Initial placement within the range is informed by geographic region, experience, and skillset, with room to progress as impact and tenure grow. Final offer amounts will vary based on candidate profile.

Diversity, Inclusion, Belonging and Equity (DIBE) & Accessibility

Our team shows up as their authentic selves, and are united by our mission. We are dedicated to diversity, equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included, valued, and enabled to do the best work of their careers, wherever they choose to log in from. We believe that different perspectives, skills, backgrounds, and experiences result in higher-performing teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.

Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation, please let us know and we will work with you to meet your needs.

Learn more about our culture at clio.com/careers

We’re a Human and High Performing AI company, meaning we use artificial intelligence to improve all of our operations. In recruitment, AI helps us streamline the process for greater efficiency. However, we’ve built our systems to ensure that a human always reviews AI-generated output, and we never make automated hiring decisions.

Disclaimer: We only communicate with candidates through official @clio.com email addresses.