Nordic Spa Lead Attendant

Pomeroy Lodging; Kananaskis Village; On-site; CAD 42,000 - 56,000; Full time

Job summary

Pomeroy Lodging's Kananaskis Nordic Spa invites a Nordic Spa Lead Attendant to guide the Spa Attendant Team, ensuring exceptional cleanliness, safety and guest satisfaction in a mountain setting.

You will oversee shift operations both outdoors and indoors, uphold high standards, and support a welcoming, wellness-focused guest experience in a fast-paced environment.

Qualifications

• Leadership experience preferred within hospitality or spa.
• First Aid CPR certification preferred.
• Excellent guest service, communication, and organizational skills.
• Ability to lift, move and handle cleaning chemicals responsibly.
• Passion for people and wellness.
• Attention to detail; remain professional under pressure.
• Highly self-motivated and well-organized; able to multi-task.

Responsibilities

• Lead Spa Attendant Team to ensure cleanliness, safety and high-quality experiences.
• Maintain locker rooms, pool deck, relaxation spaces and fire pit areas; ensure supplies are stocked.
• Monitor pools, steam rooms and saunas cleanliness and temperatures.
• Complete deep cleaning tasks and routine checklists with minimal follow-up.
• Support a welcoming, inclusive environment consistent with spa values.
• Handle diverse tasks in a fast-paced, outdoor setting including irregular shifts.

Skills

Leadership

Guest service

Communication

Organizational skills

Attention to detail

Self-motivated

Pressure management

Chemicals handling

Education

First Aid CPR certification

Job description

Simple. Inclusive. Natural. Social

We are hiring for the role of Nordic Spa Lead Attendant.

Located at the Kananaskis Nordic Spa, each Nordic Spa experience is crafted to be as individual as our guests. Featuring an indoor-outdoor experience, we offer relaxation without rules where guests can come as they are to connect with nature, themselves, and others. We are wellness redefined.

View our Experience: https://vimeo.com/user83317660/workforkns

Achieving Excellence

Our Nordic Spa experiences are designed to be as unique as each of our guests. Rather than providing an experience in structure and conformity, our guests will feel that our spa creates a space that is thoughtfully restful and physically comfortable. Your role as Nordic Spa Lead Attendant plays a vital role in delivering on this promise; you will lead and support the Spa Attendant Team to ensure exceptional quality, cleanliness, and safety across all Nordic Spa facilities. Your leadership and commitment to wellness will inspire your team to provide outstanding service while maintaining that the facility remains picture perfect.

Key Focuses

• Monitor and maintain the physical environment, always ensuring cleanliness and organization
• Demonstrate pride in work by creating positive energy, teamwork, excitement, and fun
• Meet the demands of a fast-paced environment through personal empowerment, using good judgment and the ability to multi-task
• Ensures locker rooms are consistently spotless and fully stocked at all times throughout shift
• Focused on turning lockers (dirty to clean status in system) as quickly as possible
• Conducts scheduled walk throughs to maintain cleanliness of pool deck, relaxation spaces and fire pit walk through to ensure cleanliness and standards are always maintained
• Checks cleanliness and temperature of pools, steam rooms and saunas
• Refills and restocks guest amenities and laundry items in a timely manner
• Completes deep cleaning tasks as assigned
• Assigned deliverables are executed in a manner that requires little or no follow up; both in terms of timeliness and quality
• Understands spaces that are clean, organized and in good repair supports the value that experiences should be as easy as water through fingers
• Completing work processes and checklists seamlessly support the Spa value that we respect our guest’s inherent desire to be at peace
• Personal communication, interactions and behaviors support the Spa value that everyone is welcome and everyone is equal
• Contributes to a collaborative workplace; supporting the Spa value of community, common goals, and acceptance
• Other duties as assigned

Experience/Passions/Education

• One year leadership experience within the hospitality or spa industry is preferred
• First Aid Certificates (including CPR) preferred
• Excellent guest service, communication, and organizational skills
• Able to lift, move, and handle cleaning chemicals responsibly
• Passion for people and wellness
• Ability to focus on attention to detail, remaining professional and courteous at all times
• Must be highly self-motivated
• Must be highly organized and able to work well under pressure in a fast-paced environment and able to complete many diverse tasks concurrently

Working Conditions

This position operates in a dynamic, fast-paced environment with frequent interaction with guests, team members, and other stakeholders. Due to 365-day-a-year operations, this position will require you to work a variety of shifts including early mornings, late evenings, weekends and holidays and may involve extended hours during periods of high business demand. A significant portion of the role is performed outdoors in the fresh mountain air, with exposure to a wide range of weather conditions, including temperatures from -30°C to +30°C. The position involves frequent standing, walking, bending, kneeling, pushing, and pulling, as well as occasional use of ladders, stairs, or ramps. The employee must be able to lift up to 30 lbs as required.