Sr. User Support Specialist

CGS Federal (Contact Government Services); Summer Village of Yellowstone; On-site; CAD 60,000 - 75,000; Full time

Job summary

Join CGS Federal as a user support specialist where you'll provide essential IT support, diagnose problems, and ensure high levels of customer service. This full-time role promises a supportive environment focused on professional growth and collaborative teamwork, vital for government innovation.

Benefits

Health, Dental, and Vision

Life Insurance

401k

Flexible Spending Account

Paid Time Off and Observance of Holidays

Qualifications

• Experience in providing direct end-user IT support.
• Hands-on familiarity with telecommunications and network systems.
• Teaching/training experience involving computer applications is preferred.

Responsibilities

• Assist users with IT-related troubles and maintain systems.
• Install and configure IT hardware and software.
• Track and monitor IT equipment and user accounts.

Skills

Oral and written communication

Customer service

IT troubleshooting

Education

Undergraduate degree

Job description

Employment Type: Full-Time, Mid Entry Level

Department: IT

As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

• Assist users with various IT-related troubles
• Install and maintain USAO hardware and software
• Physically move IT equipment
• Administer user accounts
• Monitor and diagnose IT systems
• Actively use trouble tickets to follow issues
• Training district users
• Tracking IT equipment
  
  
  
  
  

Qualifications:

• Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users
• Certain applications may require certification by the software provider
• Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred
• Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported
  
  
  
  
  

Ideally, you will also have:

• Prior experience in automated litigation support preferred
• Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems
• Excellent oral and written communication skills required
• Pleasant telephone manners are important. Undergraduate degree valued
  
  
  
  
  

Our commitment

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients’ specific needs. We are committed to solving the most challenging and dynamic problems.

For the past seven years, we’ve been growing our government-contracting portfolio, and along the way, we’ve created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work.

Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come.

We care about our employees. Therefore, we offer a comprehensive benefits package.

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays
  
  
  
  
  

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of meaningful government innovation!

Explore additional job opportunities with CGS on our Job Board:

https://cgsfederal.com/join-our-team/

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: [e-mail]