Sr Technical Program Manager, Employee Listening

Amazon Development Centre Canada ULC; Toronto; On-site; CAD 100,000 - 140,000; Full time

Job summary

A leading technology firm in Toronto is seeking an experienced Technical Program Manager to lead cross-team initiatives. The role involves collaborating with engineers and product managers to enhance employee listening technology, ensuring systems are efficient and effective. Candidates should have over 7 years of experience in engineering and program management, with proven problem-solving skills. This position offers the opportunity to contribute to high-impact projects at scale.

Qualifications

• 7+ years of experience working directly with engineering teams.
• 5+ years of technical product or program management experience.
• 3+ years of software development experience.

Responsibilities

• Work closely with technical leaders and product managers for product vision.
• Lead cross-team initiatives and manage project timelines.
• Identify system deficiencies and drive meaningful change.
• Help teams understand requirements and improve collaboration.
• Contribute to secure software delivery at Amazon scale.

Skills

Technical leadership

Cross-team collaboration

Problem solving

Project management

Job description

Overview

Use your expert technical skills and experience to deliver state of the art employee listening technology! We're creating an employee listening system that helps build a workplace where Amazonians can invent and deliver on behalf of customers. We put employee listening data, metrics, and insights in the right places to drive high quality, high velocity, high impact decisions.

Our team combines the culture of a startup, the innovation and creativity of an R&D lab, and technical challenges at the scale of Amazon. We expect TPMs, engineers, and management alike to take a high-level of ownership for the product vision, technical architecture, and project delivery. Successful candidates will be high-bandwidth leaders who can cut through the noise, simplify relentlessly, deliver results, and help build great teams around themselves.

Key job responsibilities

• Work closely with technical leaders and product managers to compose and influence the product vision, roadmap, org goals, planning, and backlog prioritization.
• Lead high-visibility, cross-team initiatives including scoping, requirement gathering, technical design, implementation, and launch phases. This includes evaluating and recommending technical solutions to meet customer requirements, ensuring long-term scalability, and meeting project timelines.
• Identify system and process deficiencies and lead the charge to drive meaningful change. This includes writing effective narratives and presenting them to Directors and VPs.
• Engage with other HR teams to proactively identify integration points within talent management systems.
• Be a technical problem solver on the team, identifying innovative solutions to prevent deadlocks and resolving issues and constraints through consensus and sound judgment.
• Help teams reduce exposure to classic failure modes (e.g. requirements not sufficiently understood / documented, ineffective cross-team collaboration, inadequate system design, insufficient testing / gaps in QA, etc.).
• Demonstrate strong program management, organizational, and leadership skills to facilitate effective, collaborative project meetings.
• Collaborate with some of the best engineers in the industry.
• Contribute to delivering highly available, performant, and secure software at Amazon scale.

BASIC QUALIFICATIONS

• 7+ years of working directly with engineering teams experience
• 5+ years of technical product or program management experience
• 3+ years of software development experience
• 5+ years of technical program management working directly with software engineering teams experience
• Experience managing programs across cross functional teams, building processes and coordinating release schedules

PREFERRED QUALIFICATIONS

• 5+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience
• Experience managing projects across cross functional teams, building sustainable processes and coordinating release schedules
• Experience defining KPI's / SLA's used to drive multi-million dollar businesses and reporting to senior leadership

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers.