Sr. IT Developer (ServiceNow)

TD; Toronto; On-site; CAD 91,000 - 137,000; Full time

Job summary

TD is seeking a Sr. IT Developer specializing in ServiceNow for their Toronto office. The role involves building and maintaining technical solutions using ServiceNow, focusing on the Vulnerability Response module. The ideal candidate will have over 10 years of technical experience and at least 5 years working with the ServiceNow platform, including related certifications. This position offers competitive compensation and numerous opportunities for professional development.

Benefits

Comprehensive health and well-being benefits

Career development and mentorship programs

Qualifications

• 10+ years technical experience required.
• 5+ years developing on the ServiceNow platform.
• ServiceNow Certified System Administrator (CSA) required.

Responsibilities

• Analyze and understand business requirements.
• Develop and maintain ServiceNow solutions.
• Collaborate with stakeholders to identify new use cases.

Skills

Problem-solving

Communication

Education

Undergraduate Degree or Technical Certificate

Tools

Confluence

JIRA

Job description

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Work Location:

Toronto, Ontario, Canada

Hours

37.5

Line Of Business

Technology Solutions

Pay Details

$91,200 - $136,800 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description

Sr. IT Developer (ServiceNow)

We are looking for an experienced ServiceNow developer to primarily work on ServiceNow Vulnerability Response module. This role required building and maintaining technical solutions that adhere to engineering and architectural design principles while meeting business requirements. It will also involve interaction with business analysts, developers, QA, architects and senior management as needed.

Responsibilities

• Analyze and fully understand problems and business requirements
• Use technical ServiceNow knowledge to determine an optimal solution design and communicate it effectively
• Highlight risks or potential issues for use cases or identified solution approaches
• Estimate timelines on design/development efforts
• Configure, develop, customize and maintain the ServiceNow platform including script includes, forms, UI policies, ACLs, client scripts, workflows, business rules, dashboards and more
• Integrate ServiceNow with other systems using REST APIs or existing plugins
• Ensure design leverages existing reusable components, traces back to business requirements, and that new modules are designed with reusability in mind.
• Actively participate in agile ceremonies, design meetings and peer reviews
• Consult on development of User Story creation & Story Refinement
• Review technical deliverables for quality throughout detailed design and development phase, identify gaps or redesign as needed.
• Define metrics and performance goals with technology partners and peers.
• Document details on technical design, solution and implementation
• Integrate ServiceNow with other systems
• Share ServiceNow expertise and develop colleagues
• Suggest alternative solutions based on ServiceNow best practices
• Challenge yourself as an expert, lead innovator and change agent for the programs and services under management.
• Review internal team process and provide feedback for automation/improvement
• Collaborate with stakeholders/business analysts to identify new use cases for development
• Adhere to internal policies and procedures, technology control standards, and applicable regulatory guidelines.
• Support knowledge management processes and ensure knowledge is codified, monitored, tracked, and managed.
• Provide technical support to promptly resolve escalated incidents/outages.
  
  

Requirements

• Undergraduate Degree or Technical Certificate
• Overall, 10+ years technical experience.
• 5+ years of experience developing on ServiceNow platform (one or more modules such as ITSM, ITAM, VR, SIR, HR, IRM)
• ServiceNow Certified System Administrator (CSA) is required. ServiceNow Certified Application Developer (CAD) is preferred.
• Excellent problem-solving and communication skills
• Working Knowledge of Confluence and JIRA
  
  

Good To Have

• Good understanding of cybersecurity principles, infrastructure vs application vulnerabilities and release-based testing
• Experience with ServiceNow UI Builder
• ServiceNow Certified Application Developer (CAD) is preferred.
• Previous experience in ServiceNow Security Operations (Vulnerability Response, Configuration Compliance, Security Posture Control) development is an asset
• Information Security Certification / Accreditation an asset.
• Ability to serve as a lead expert resource for ServiceNow VR and information security for project teams, the business, organization, and outside vendors.
  
  

Who We Are

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package

Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information

We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

Training & Onboarding

We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process

We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation

Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec Only)

Sans Objet

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Engineering and Information Technology

• Industries

  Banking

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