Sr. ServiceNow Architect

Fujitsu Limited; Vancouver; Remote; CAD 108,000 - 153,000; Full time

Job summary

An established industry player is looking for a talented ServiceNow Technical Architect to join their growing team. This role offers the chance to design and implement innovative ServiceNow solutions across various sectors, working with a diverse client base. You will leverage your extensive experience in ITSM, HAM, and SAM to lead projects from conception to delivery, ensuring client satisfaction and technical excellence. With a culture that fosters continuous learning and innovation, this is an exciting opportunity for professionals eager to make a significant impact in a dynamic environment. Join a team that values your expertise and supports your professional growth!

Benefits

Unlimited ServiceNow learning and certification opportunities

Coaching and mentorship from certified professionals

Flexible work environment

Competitive salary and generous benefits

Ongoing learning opportunities

Culture of innovation and inspiration

Qualifications

• 8+ years of experience in ServiceNow design and development required.
• ServiceNow certifications in System Administration and Implementation Specialist needed.

Responsibilities

• Lead end-to-end ServiceNow engagements from design to implementation.
• Create technical proposals and present solutions to clients.

Skills

ServiceNow Design and Development

IT Service Management (ITSM)

Hardware Asset Management (HAM)

Software Asset Management (SAM)

Technical Sales

Analytical Skills

Problem-Solving Skills

Communication Skills

Presentation Skills

Leadership Abilities

Education

Bachelor's Degree

Tools

ServiceNow

REST/SOAP

Flow Designer

Integration Hub

Tanium

SCCM

jamf

Job description

Following rapid expansion of Fujitsu North America’s SaaS ServiceNow practice, we are seeking a strong ServiceNow Technical Architect with solid ITSM, HAM/SAM experience and a proven record of successful delivery on consulting engagements.

Work Style:

• Canada Based, Remote: Candidates may be based anywhere in Canada.
  

What we offer:

• The opportunity to design and build ServiceNow solutions to multiple sectors both with our existing client base and new customers.
• Unlimited ServiceNow learning and certification opportunity
• Great opportunities with versatile clients across consulting, development and presales for you to learn and grow.
• Coaching and mentorship from ServiceNow certified CTAs and CMAs.
• Stimulating environment offering ongoing learning opportunities
• Culture of innovation and inspiration.
• Competitive salary and generous benefits
• A very flexible and creative environment for you to innovate and excel.

Role and Accountabilities:

This will suit an experienced ServiceNow professional with a successful track record of implementing ServiceNow solutions specifically in ITSM, ITOM, and ITAM areas. The ideal candidate will want to prove themselves quickly to get a reputation for success in this large and passionate organization.

Candidates need to be experienced in leading end-to-end ServiceNow engagements from solutioning, design, implementation, support, and advisory. Lead meetings with customers to gather business requirements, current IT infrastructure, and future goals. Work with customers and internal teams to resolve any issues related to scope, technical challenges, or integration.

Candidate has to work closely with the pre-sales team to understand customer needs and business objectives; create comprehensive technical proposals and responses to Requests for Proposals (RFPs) that outline the solution's benefits and implementation approach and ensure that the pricing model is aligned with the solution’s technical design, including licensing and resource requirements.

Serve as the technical expert for the sales team, helping to close deals by addressing technical concerns and demonstrating value. Assist in overcoming objections and ensuring that the customer is confident in the proposed solution before they commit. Proactively identify any potential risks to the proposed solution or project during the presales phase. Present ServiceNow capabilities through live demos and presentations to both technical and non-technical stakeholders.

In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:

• Design and develop the technical architecture of ServiceNow IT Asset Management, including Hardware and Software Asset Management.
• Consult and implement ServiceNow IT Operations Management – Discovery and Service Mapping preferred.
• Ability to set up a wide range of integrations (Service Graph Connectors / Integration Hub) with Tanium, SCCM, jamf or equivalent for software inventory integration.
• Troubleshoot issues HAM and SAM such as normalization, entitlements, metrics, allocations and foundation data aligned to CSDM.
• Conduct discovery workshops, requirement gathering sessions, conduct process workshops to educate customers on best practices and recommend scalable and sustainable solutions.
• Provide technical leadership and guidance to the development team, ensuring adherence to best practices in coding, configuration, and customization.
• Conduct technical reviews and assessments, ensuring that the ServiceNow implementation is scalable, secure, and efficient.
• Collaborate with project managers and business analysts to translate business requirements into technical solutions.
• Act as a subject matter expert, providing technical support and training to end-users and stakeholders.
• Stay updated with the latest ServiceNow features and technologies, making recommendations for improvements and upgrades.

Skills and Experience Requirements:

• Bachelor's degree with at least 8+ years of ServiceNow design and development experience
• Experience with ServiceNow architecture and integration.
• Hands-on development experience on the ServiceNow platform including customization of applications such as ITSM, custom apps, HAM & SAM, ITOM. Experience in other applications such as IRM, HR, CSM, etc would be a plus.
• Experience developing ServiceNow solutions and technical design documents from business requirements.
• Experience with implementation of custom integrations (REST/SOAP, Flow Designer, Data Stream, Scripted REST API)
• Experience developing, implementing, and maintaining large-scale applications and systems.
• Ability to create high-level and low-level technical solutions and roadmaps.
• Experience in technical sales, solution design, and customer engagement.

Skills and Certifications:

• ServiceNow certifications - Service Now System Administrator, Certified Implementation Specialist is a must and preferred in Discovery, HAM and SAM Product lines.
• Excellent analytical and problem-solving skills
• Excellent verbal and written communication skills
• Strong presentation development and customer presentation skills.
• Successful teamwork experience & demonstrated leadership abilities.

Our commitment to diversity and equity:

At Fujitsu, one of our corporate principles is "We respect human rights". This principle underpins all our corporate and individual activities and guides the actions of every member of the Fujitsu Group. We embrace diversity and equal opportunity. Qualified candidates will be considered for employment without regard to race, color, religion, gender, gender identity or orientation, sexual orientation, national origin, genetics, disability, age or veteran status. By empowering people, we can unleash our collective strengths to create a better experience for our employees, customers, and partners.

Fujitsu salaries are aligned to the specific geographic location in which the work is primarily performed. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. It is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the circumstances of each situation. The pay range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to: specific skills, qualifications, experience, and comparison to other employees already in this role. The pay range for this position is estimated at $108,800 to $152,320 CAD. Additionally, this role may be eligible for a short-term incentive based on company results and individual performance.

As a technology company, Fujitsu recognizes that human resources are its most important capital. To create an environment where all employees can work positively and healthily, both in mind and body, we offer a full range of health, financial savings plans, and other benefits.

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About Us

Fujitsu at a Glance

Fujitsu is a leading information and communication technology (ICT) company, headquartered in Japan, offering a full range of technology products, solutions, and services. Approximately 132,000 Fujitsu people support customers in more than 100 countries. We use our experience and the power of ICT to shape the future of society with our customers.

We are a corporate culture that places great value on the pursuit of new possibilities previously unimagined and brings them to fruition. This has been the foundation of Fujitsu’s success since its inception. In an increasingly competitive world, in which the pace of change continues to accelerate, Fujitsu must strive for continuous innovation. Each and every employee will rise to the challenge of creating new value amid changes in the management environment, technology, society, and the marketplace. With a spirit of challenge, we are committed to the continuous creation of new value. Fujitsu wants innovators like you!