Sr Service Specialist

Canada Life; Toronto; On-site; CAD 57,000 - 86,000; Full time

Benefits offered by this job

Career development

Health & dental benefits

Mental health benefit

Volunteer day

Company pension

Share ownership program

Employee discounts

Job summary

Canada Life is seeking a Senior Service Specialist to manage complex group life and health plan administration for existing clients and to lead projects for new client installations. You will prepare master applications, guides, train clients on procedures, and present to new clients.

Daily client contact via phone, email, and in person is required. You will review contracts, interpret wording, and meet with clients to discuss administerial and claims procedures.

Qualifications

• Three-four years of experience in Group Insurance.
• Experience with Group Life and health products.
• Experience working with group systems and departments.
• Strong customer service orientation.
• Ability to work independently and set priorities.
• Project management skills.
• CEBS designation preferred.

Responsibilities

• Implement, manage and maintain Group Life and Health benefit plans for assigned policyholders; prepare new cases and amendments.
• Present to employees and prepare employee announcements.
• Review contracts and employee booklets; interpret wording for clients.
• Meet with clients regularly to review admin and claims procedures.
• Train clients on the GroupNet online claims platform.
• Coordinate with head office and claims offices on client issues.
• Meet non-financial expectations; handle inquiries and problem solving.
• Obtain underwriting approval for routine changes and manage premium billing issues.

Skills

Customer service orientation

Project management

Independent work

Prioritization

Group Life & Health products

Group insurance

Problem solving

Communication in English

French (asset)

Driver's license

Education

Post-secondary education (certificate/diploma/degree)

Job description

Permanent Full Time

As a Senior Service Specialist, you will be responsible for managing assigned cases, which are generally complex in scope from a plan administration perspective. This position will also be responsible for project managing the installation of plans for new clients including preparation of master applications, administration guides, training clients on administrative procedures, our internal systems, and making presentations to new clients. Daily personal, telephone and written contact with clients and advisors is an integral part of this position.

What You Will Do

• Responsible for implementing, managing and maintaining Group Life and Health benefits plans for assigned policyholders including preparing new case applications and amendment applications;
• Participating in employee presentations and in preparation of employee announcement bulletins;
• Reviewing contracts and employee booklets, including providing interpretation of contract wording to clients;
• Meeting with clients on a regular basis including to review administrative and claims procedures;
• Train clients on the GroupNet online claims platform;
• Deal directly with head office and claims offices on issues/problems with respect to assigned clients;
• Responsible for meeting the non-financial expectations of specific clients including administration inquiries and problem-solving;
• Obtain underwriting approval for routine plan changes and review with account manager; managing premium billing problems/issues including employee terminations, new employee additions, wage/salary changes, etc.

What You Will Bring

• Highly adaptable, driven to be your best, and proven initiative.
• Excellent written and oral communication in English (French writing and speaking skills are considered an asset);
• Completion of post-secondary education including college certificate, diploma or degree or equivalent education and experience;
• Three-four years’ experience in Group Insurance;
• Experience with Group Life and health products;
• Experience working with group systems and departments;
• Strong customer service orientation;
• Ability to work independently and set priorities;
• Ability to solve problems and research information to determine appropriate decisions;
• Project management skills;
• Preference will be given to applicants with professional designations (or part thereof) CEBS;
• A car and driver’s license is required.

The base salary for this position is between $57,100 - $85,600 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.

Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.

Grow with Canada Life

We’re united by a shared purpose: to improve the financial, physical and mental well-being of Canadians. Our company is trusted by 1 in 3 Canadians and contributes to the strength of communities across the country.

We’re looking for people who live our values everyday: we step up, we do the right thing, and we deliver – for our customers, communities and each other. Are you someone who always strives to do the right thing, who steps up for themselves and others, and who delivers with impact? Then we want to hear from you!

What we offer

We’re committed to supporting our employees through every stage of their career. Here’s what you can expect as a full-time or part-time permanent team member:

• Career Development: Opportunities for career advancement, access to industry-leading learning programs and up to$2,000 annually towards education reimbursement.
• Health & Wellness:Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
• Time Off:In addition to regular vacation and personal days, we support community involvement with a volunteer day.
• Financial Security:Company-matching pension plan,share ownership program and additionalinvestment options.
• Rewards and Recognition: Employee recognition programs, service milestone celebrations, employee discounts and more!
• Emphasis on Community: We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.

Learn more about Canada Life.

We’re committed to removing barriers and ensuring equal access to employment. Applicants requiring reasonable accommodation during the application process may contact [e-mail]. All information provided will be handled in accordance with applicable laws and Canada Life policies.

Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.