Sr Project Manager (Genesys Cloud)

Hydro One Inc.; Toronto; Hybrid; CAD 120,000 - 160,000; Full time

Job summary

Hydro One Inc. is seeking a Senior Project Manager to drive the Genesys Cloud implementation in a mission-critical environment. You will lead cross-functional teams across IT and OT, ensuring delivery milestones are met and aligned with governance.

The role requires hands-on delivery leadership, extensive experience with complex technology deployments, and the ability to operate in control room settings. The contractor will work onsite in Toronto two days per week with occasional travel to

Qualifications

• 10+ years of experience as a Technical Project Manager.
• Hands-on technical background (e.g., Software Engineer, DBA, Systems Engineer).
• Direct experience implementing Genesys Cloud.
• Proven ability to drive delivery with large cross-functional teams.

Responsibilities

• Own end-to-end delivery of the Genesys Cloud implementation, aligning with governance standards.
• Develop and manage detailed project plans and schedules.
• Lead RAID management and risk mitigation across IT and OT environments.
• Drive workshops, stakeholder engagement, and solution alignment.
• Coordinate cross-functional teams, ensuring milestones are achieved.
• Prepare materials for Steering Committee and executive updates.
• Bridge between technical teams and operational stakeholders, including control room personnel.
• Support change, readiness, and transition activities tied to the new cloud platform.

Skills

Technical PM

Delivery Focus

Cross-functional Leadership

Genesys Cloud

Stakeholder Management

Enterprise IT

Job description

Hydro One is seeking a Senior Project Manager to lead the implementation of Genesys Cloud, a critical initiative that will modernize communication and operational capabilities within a highly visible, mission-critical environment.

This role goes beyond traditional project coordination — we’re looking for a delivery-focused PM who can drive outcomes, lead complex cross-functional teams, and confidently operate in both IT and Operational Technology (OT) environments, including control room operations.

What You’ll Be Responsible For

• You will own the end-to-end delivery of the Genesys Cloud implementation, ensuring alignment with Hydro One’s 5-Stage
• Delivery Model and enterprise governance standards.
• Day-to-day responsibilities include:
• Developing and managing detailed project plans and schedules
• Leading risk, assumptions, issues, and dependencies (RAID) management
• Driving workshops, stakeholder engagement, and solution alignment
• Coordinating cross-functional technical and operational teams
• Ensuring delivery milestones are achieved — not just tracked
• Preparing and presenting materials for Steering Committee and executive updates
• Acting as the bridge between technical teams and operational stakeholders, including control room personnel
• Supporting change, readiness, and transition activities tied to the new cloud platform

Must-Have Experience

• 10+ years of experience as a Technical Project Manager
• Previous hands-on background in a technical role (e.g., Software Engineer, DBA, Systems Engineer, etc.)
• Direct experience implementing Genesys Cloud
• Proven ability to drive delivery, not just maintain documentation or schedules
• Experience leading large, complex, cross-functional teams
• Strong experience managing enterprise technology implementations

This role requires the contractor to be onsite 2 days a week in Toronto. Will require travel to Barrie or Orillia office approximately once a week.