Sr. Product Owner, Client Authentication

Canadian Imperial Bank of Commerce; Toronto; Hybrid; CAD 85,000 - 115,000; Full time

Job summary

Join the Canadian Imperial Bank of Commerce as a Product Owner in Client Authentication, where you will shape client experiences and deliver secure solutions across digital and physical channels. You will thrive in a hybrid work environment, championing innovative strategies while advocating for client needs. Collaborate with a dynamic team to enhance security and client engagement in a fulfilling role that prioritizes your professional development.

Benefits

Competitive salary

Incentive pay

Banking benefits

Defined benefit pension plan

Employee share purchase plan

Vacation offering

Wellbeing support

MomentMakers recognition program

Paid day off for personal growth (Purpose Day)

Qualifications

• Knowledge in fraud management and delivering technical products/platforms.
• Strong analytical skills with a focus on data interpretation and risk management.
• Experience in managing stakeholder engagement and change management.

Responsibilities

• Shape the client authentication experience across multiple channels.
• Develop an authentication roadmap following 'Security by Design' principles.
• Manage interdependencies while driving initiatives from concept to delivery.

Skills

Analytical Thinking

Decision Making

Fraud Analysis

Fraud Investigations

Fraud Management

Group Problem Solving

Process Improvements

Reporting and Analysis

Job description

We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you’ll be doing

Authentication is the start of every client interaction at CIBC, whether that is self-service in digital or with a CIBC representative in the contact centres or banking centres. Being able to achieve a secure and seamless client experience is critical to CIBC’s strategy to make clients’ ambitions a reality. As a Product Owner, Client Authentication, you will be responsible for shaping the fundamental experience that enables clients access their accounts across different lines of businesses. The team’s mandate is broad – you will be working across our digital, contact centre, and banking centre channels to create exceptional client journeys. Reporting to the Director, Strategy Client Authentication, you’ll be joining a client-centric and security-focused product team that is modernizing Client Authentication across CIBC. Using “Security by Design” principles, you will develop our authentication roadmap to enable an exceptional client experience. You will identify and prioritize the key authentication capabilities and services, manage interdependencies, and be part of a cross functional team to drive initiatives from concepts to delivery.

At CIBC we enable the work environment most optimal for you to thrive in your role. You’ll have the flexibility to manage your work activities within a hybrid work arrangement where you’ll spend 1-3 days per week on-site, while other days will be remote.

How you’ll succeed

• Client focus– You are the Voice of the Client and Voice of the Business so you must advocate for solutions that align with the business objectives while ensuring a smooth transition through effective stakeholder engagement and change management activities.
• Solid communication skills –Prepare clear documentation consisting of user stories, narratives, client journeys, and data/process flow diagrams to clearly depict the business vision and accelerate development with our partners.
• Organization and prioritization skills -Handle multi-tasking, balancing and prioritizing a number of deliverables, processes and problems in a fast-paced work environment.
• Problem Solving –Able to think in a structured way when solving problems and organizing work, and can analyze data/situations fully and accurately to guide or reach productive decisions.
• Relationship building -Demonstrate highly developed interpersonal and presentation skills with the ability to manage key relationships with a variety of groups including technology, architecture and business partners.

Who you are

• You can demonstrate knowledge and experience in fraud management, strategy, and/or delivering technical products/platforms.
• You give meaning to data.You enjoy investigating complex problems, and making sense of information and have excellent analytical skills with emphasis on data interpretation and risk management.
• You embrace and champion change.You'll continuously evolve your thinking and the way you work in order to deliver your best.
• You act like an owner.You thrive when you're empowered to take the lead, go above and beyond, and deliver results.
• Values matter to you.You bring your real self to work and you live our values – trust, teamwork and accountability.

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

• We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

• Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

• We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

• CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact [e-mail]

• You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

• We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

Toronto-CC East 12th Floor

Employment Type

Regular

Weekly Hours

37.5

Skills

Analytical Thinking, Decision Making, Fraud Analysis, Fraud Investigations, Fraud Management, Group Problem Solving, Process Improvements, Reporting and Analysis