Sr. Product Manager, US Spanish CX

Amazon; Toronto; On-site; CAD 115,000 - 194,000; Full time

Job summary

Amazon is looking for a dynamic Sr. Product Manager to enhance the shopping experience for Spanish-speaking customers. This role will involve strategic project management, collaboration across teams, and the application of emerging technologies to improve customer experience. The ideal candidate has a strong analytical background and proven leadership in product management.

Qualifications

• 5+ years in product/program management, marketing or tech.
• Bilingual in Spanish and English preferred.
• Experience with feature delivery and end-to-end product delivery.

Responsibilities

• Define meaningful problem statements from customer feedback.
• Build impactful roadmaps for product development.
• Lead end-to-end development processes and communicate project status.

Skills

Data analysis

Leadership

Communication

Analytical thinking

Problem solving

Education

Bachelor's degree

MBA/Master’s Degree

Tools

SQL

Excel

Job description

Job ID: 2980870 | Amazon.com.ca, ULC - A49

At Amazon, we're working to create the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven leaders to help us deliver great product experiences for our customers. We are looking for a dynamic, customer-obsessed and innovative Sr. Product Manager to own and drive strategic projects to make Amazon.com the best place for Spanish language customers to shop online.

Improving the shopping experience for Spanish language of preference customers is critical to our business. We need to understand the end-to-end shopping journey to identify engineering and localization gaps in areas such as search relevance, detail page content, post-purchase support, etc. and propose solutions to address these customer pain points. We also need to envision new experiences that leverage advances in emerging technologies such as Large Language Models to enable a personalized shopping experience for our customers.

The Sr. Product Manager is a proven, well-rounded problem solver who will own and drive this charter. The ideal candidate is highly analytical, adaptable and enjoys the intellectual challenge associated with learning, launching, and evolving the products which drive our business. You will work in a fast-paced retail environment and be required to lead not only at the strategic level, but also tactically by diving deeply into business and technical domains to unlock opportunities and course-correct as required. You will need to be comfortable interfacing and influencing across a variety of functional and technical teams, and with individuals at senior levels. As part of your work with global business and technology teams, you must have the leadership presence and communication skills to drive change.

Primary responsibilities will include:
• Effectively work back from the customer to define the ambiguous into meaningful problem statements and solutions
• Build roadmaps that prioritize development based on business impact
• Calculate quantitative value for prioritization and development justification
• Manage the end-to-end development process from problem identification, requirements gathering, solution design, coding, and implementation
• Communicate complex requirements, project status, and tradeoffs, across tech and business stakeholders spanning all organization levels

BASIC QUALIFICATIONS

- 5+ years of product or program management, product marketing, business development or technology experience
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience as a product manager or owner
- Experience owning technology products
- Bachelor's degree

PREFERRED QUALIFICATIONS

- Bilingual in Spanish and English
- MBA/Master’s Degree preferred
- 7+ years of experience working in retail, or technology industry with background in product management
- Strong data analysis skills with experience in SQL and/or Excel

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary for this position ranges from $115,800/year up to $193,400/year. Salary is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. Applicants should apply via our internal or external career site.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.