General Manager

Expretio Technologies; Banff; Remote; CAD 90,000 - 150,000; Full time

Job summary

A leading company in transport intelligence seeks a General Manager to drive growth and lead innovative initiatives. The ideal candidate will have a strong background in management, a deep understanding of the transportation industry, and excellent communication skills. This remote opportunity offers a chance to shape the strategic direction of the company while fostering key customer relationships and ensuring operational excellence.

Qualifications

• 5+ years of management and P&L experience.
• Fluency in French or Spanish preferred.

Responsibilities

• Develop and communicate the company's mission and strategic objectives.
• Oversee sales coverage and compensation models.
• Implement customer care programs and manage client satisfaction.

Skills

Communication

Relationship Building

Organizational Awareness

Time Management

Problem Solving

Education

Post-secondary education in business administration, engineering, computer science, or equivalent

Job description

This position is open to candidates who can work remotely from the United States and Canada.

Expretio Technologies is an innovative company focused on pricing optimization and transport intelligence. For over two decades, Expretio has been dedicated to developing advanced AI models and software solutions to support transport operators in increasing revenues while offering competitive services to passengers. Our solutions are tailored for the transport industry and are used by rail and bus operators worldwide.

We are seeking a General Manager to lead Expretio into its next phase of success. Supported by the Modaxo model, the General Manager will build strong customer and partner relationships, understand and anticipate customer needs, and stay informed about the competitive environment to differentiate the company. The role requires a visionary leader with a detailed understanding of operations, capable of negotiating effectively with government and customer agencies, financial officials, and other stakeholders, while championing Modaxo’s business and legal practices.

The success of the General Manager will be measured by metrics such as Net Revenue growth, bookings, BQR and Core ratios, attrition, working capital ratio, IRR for new initiatives, employee attrition, and Customer Experience (CX).

Leadership

• Develop and communicate the company's mission, vision, strategic objectives, policies, and operational plans.
• Drive innovation across processes, R&D, initiatives, and M&A activities.
• Manage annual, quarterly, and monthly P&L forecasts and results.
• Implement continuous improvements to streamline processes, increase productivity, and enhance value.
• Maintain effective communication with colleagues and staff.
• Collaborate with HR on recruiting, development, and retention programs.
• Oversee sales coverage and compensation models.
• Work with marketing and sales teams to ensure long-term growth and healthy sales funnels.

Program Management

• Ensure project governance to meet scope, budget, schedule, and quality standards.
• Follow appropriate revenue recognition processes.
• Escalate problematic projects to upper management as needed.

Customer Care

• Implement effective long-term customer care programs and manage attrition.
• Execute solution adoption strategies for clients.
• Coordinate customer satisfaction surveys and communication tools.

Research and Development

• Balance investments in R&D and maintenance to maximize growth and customer retention.
• Establish and execute clear product plans responsive to market needs.

The Person

• Passionate, motivated, energetic, and curious.
• Excellent communicator with listening and responding skills.
• Relationship builder.
• Organizational awareness.
• Conceptual, systems, and design thinker.
• Knowledge of the global passenger transportation industry, especially in the Americas and Europe.
• Post-secondary education in business administration, engineering, computer science, or equivalent.
• 5+ years of management and P&L experience.
• GTM-oriented mindset for growth.
• Effective time management.
• Willingness to travel within North America and abroad.
• Located in the US or Canada.
• Fluency in French or Spanish is preferred.