General Manager

Expretio Technologies; Kitchener; Remote; CAD 90,000 - 130,000; Full time

Job summary

Expretio Technologies is seeking a General Manager to lead the company into its next phase of success. The successful candidate will build strong customer relationships, drive innovation, oversee R&D investments, and develop long-term strategies to enhance revenue. Ideal candidates are passionate leaders with a deep understanding of the global transportation industry, and are fluent in French or Spanish.

Qualifications

• 5+ years of management and P&L experience.
• Understanding of the global passenger transportation industry, especially in the Americas and Europe.

Responsibilities

• Develop and communicate the company's mission and strategic objectives.
• Ensure project governance and adherence to quality standards.
• Implement customer care programs to reduce attrition.

Skills

Communication

Relationship Building

Time Management

Negotiation

Innovation

Education

Post-secondary education in business administration, engineering, computer science, or equivalent

Job description

This position is open to candidates who can work remotely from the United States and Canada.

Expretio Technologies is an innovative company focused on pricing optimization and transport intelligence. For over two decades, Expretio has been dedicated to developing advanced AI models and software solutions to support transport operators in increasing revenues and offering competitive services to passengers. Our solutions are tailored for the transport industry and used by rail and bus operators worldwide.

We are seeking a General Manager to lead Expretio into its next phase of success. Supported by the Modaxo model, the General Manager will build strong customer and partner relationships, understand and anticipate customer needs, and gain a deep knowledge of the competitive environment to differentiate the company. The role requires a visionary leader with a detailed understanding of operations, capable of effective negotiation with government and customer agencies, financial officials, and other executives, while championing Modaxo’s business and legal practices.

The success of the General Manager will be measured by metrics such as Net Revenue growth, bookings, BQR, Core ratios, attrition, working capital ratio, IRR for new initiatives, employee attrition, and customer experience (CX).

Leadership

• Develop and communicate the company's mission, vision, strategic objectives, policies, and operational plans.
• Drive innovation across processes, R&D, initiatives, and M&A activities.
• Manage annual, quarterly, and monthly P&L forecasts and results.
• Implement continuous improvements to streamline processes, increase productivity, and enhance value.
• Maintain effective communication within the organization.
• Collaborate with HR on recruiting, development, and retention programs.
• Oversee sales coverage and compensation/commission models.
• Partner with marketing and sales to ensure long-term growth and health of the sales funnel.

Program Management

• Ensure project governance, adherence to scope, budget, schedule, and quality standards.
• Follow appropriate revenue recognition processes.
• Escalate issues with projects as needed.

Customer Care

• Implement and oversee long-term customer care programs to reduce attrition.
• Manage solution adoption initiatives for clients.
• Coordinate customer satisfaction surveys and communication efforts.

Research and Development

• Balance R&D investments with maintenance to maximize growth and retention.
• Develop and adjust product plans in response to market needs.

The Person

• Passionate, motivated, energetic, and curious.
• Excellent communicator, listener, and responder.
• Relationship builder.
• Organizational awareness.
• Conceptual, systems, and design thinker.
• Understanding of the global passenger transportation industry, especially in the Americas and Europe.
• Post-secondary education in business administration, engineering, computer science, or equivalent.
• 5+ years of management and P&L experience.
• GTM-oriented mindset for growth.
• Effective time management.
• Willingness to travel across North America and abroad.
• Located in the US or Canada.
• Fluency in French or Spanish preferred.