Sr Product Manager, Setup

1Password; Canada; Remote; CAD 136,000 - 184,000; Full time

Job summary

1Password is seeking a Senior Product Manager for the Setup team to enhance user onboarding and education. This role requires a customer-focused individual with a strong technical background and a passion for solving complex problems. Join a dynamic team dedicated to shaping a secure digital future while enjoying a competitive salary and comprehensive benefits.

Benefits

Health and Dental Benefits

Generous Paid Time Off

Equity Grant

Retirement Matching Program

Paid Volunteer Days

Qualifications

• 6+ years of experience in product management, with at least 4 years in SaaS.
• Strong presentation and leadership skills.
• Ability to prioritize tasks using qualitative and quantitative data.

Responsibilities

• Lead the strategic vision and execution of features related to onboarding and user education.
• Collaborate with engineering, design, and marketing teams to ensure product quality and usability.
• Drive business outcomes through informed product decisions.

Skills

Customer Empathy

Effective Communication

Technical Solutions

Problem Solving

Leadership

Education

Bachelor's Degree or Equivalent

Job description

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About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

We’re looking for a customer-obsessed Senior Product Manager to lead our Setup team. As the Senior Product Manager for the Setup team, you will play a pivotal role in helping our users find value (and joy!) as quickly as possible in 1Password.. You will lead the strategic vision, development, and execution of features related to Onboarding, Activation, and User Education. You thrive in an environment requiring deep technical understanding of the foundational layers of products so that you can help the EMs deliver a delightful and engaging experience for our users. We’re looking for entrepreneurial problem solvers who come to the table not only by identifying problems but recommendations and solutions, not waiting for direction. Extra points if you have a customer-facing background in support, sales, user research, or customer success that brought you into Product.

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.

If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

We’re looking for a customer-obsessed Senior Product Manager to lead our Setup team. As the Senior Product Manager for the Setup team, you will play a pivotal role in helping our users find value (and joy!) as quickly as possible in 1Password.. You will lead the strategic vision, development, and execution of features related to Onboarding, Activation, and User Education. You thrive in an environment requiring deep technical understanding of the foundational layers of products so that you can help the EMs deliver a delightful and engaging experience for our users. We’re looking for entrepreneurial problem solvers who come to the table not only by identifying problems but recommendations and solutions, not waiting for direction. Extra points if you have a customer-facing background in support, sales, user research, or customer success that brought you into Product.

Our Philosophy On Product Consists Of Five Core Pillars

Focus and Execution - can you ship quickly and measure results?

Customer Empathy - are you motivated first and foremost to solve customer problems?

Effective Communication - can you bring the entire organization - horizontally and vertically - along on the journey?

Go To Market - can you understand and drive the business outcomes through product decisions?

Technology - articulating how our technology beats our competitors

Product Managers play a highly visible role in the company and are critical to the development and execution of our product strategy. As PM’s, we are responsible for setting and championing the high bar for our products. You must excel at prioritization, collaboration and communication, while holding yourself and others accountable for measuring quality and business results. You will be responsible for defining and completing 1Password’s product portfolio strategy focusing on all aspects of platform stability, quality, performance, and distribution. You need to be able to take a holistic view of a customers' needs that cross buyers, users, and administrators. You will be working with Engineering, Design, Marketing and GTM teams to ensure quality, security and usability of the service.

Join a fast-scaling business with a unique blend of consumer and enterprise customers.

This is a remote opportunity within Canada and the US.

What We're Looking For

• 6+ years of experience owning a product or a set of features and being responsible for its ultimate success with at least 4 years of SaaS experience. Experience at a Cybersecurity company is an asset
• Track record of shipping and improving software and driving business impact through the feature/product you owned.
• Radical ownership of the problem space. You identify problems and you make them go away.
• Experience working to deliver technical solutions that are used as the foundation to deliver features to customers.
• A good understanding of security, technology and infrastructure trends that drives and influences customers to need to integrate solutions.
• An action-bias that won’t wait to create change.
• Obsession with internal customer problems.
• Represent the voice of the customer to motivate the team.
• Strong presentation and leadership skills.
• Excellent verbal and written communication skills that scales from technical to non-technical.
• Ability to inspire and bring together different teams and stakeholders to drive forward, solve problems and remove roadblocks.
• Ability to prioritize tasks and use data - both qualitative and quantitative - to drive decision-making.
• Background and experience in the fields of user privacy, security, identity and access management are a plus.
• Excellent presentation skills and experience training internal teams as part of bringing products to market, particularly the sales, support and customer success teams.
  
  
  

What You Can Expect

• Working with a passionate, highly motivated Product team that is invested in your success and the success of your initiatives.
• A dynamic, highly collaborative environment.
• Empowerment to contribute to, and help drive, overall product strategy and the relative priority of the features you own on the roadmap.
• Being a part of the team that drives the success of 1Password, our products and business to the next level.
• Having fun working in a fast-paced environment and being part of the team that prioritizes close collaboration over rigid processes, while continuously embracing an entrepreneurial culture.
  
  
  

USA-based roles only: The annual base salary for this role is between $146,000 USD and $198,000 USD, plus immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $136,000 CAD and $184,000 CAD, plus immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

Our culture

At 1Password, we prioritize collaboration, clear and transparent communication, receptiveness to feedback, and alignment with our core values: keep it simple, lead with honesty, and put people first.

You’ll be part of a team that challenges the status quo, and is excited to experiment and iterate in search of the best solution. That said, 1Password is not for everyone. Our work is demanding, we strive for excellence, and the pace is fast. We need people who are keen to take on challenging problems, who seek feedback to grow, and who are driven to make an impact. If you're looking for a place where you can settle into a comfortable routine, this might not be the right fit for you. We’re looking for individuals who are proven experts in their fields, as well as those who are highly adaptable, can thrive in ambiguity and through change, are curious, and above all deliver results.

We are committed to leveraging cutting-edge technology—including AI—to achieve our mission. We also understand that thinking critically about AI in its current forms will help us create better solutions for our customers and ourselves with its future forms, which will help us continue to close the gap between security and privacy and achieve our mission. We want team members at all levels to take the approach of actively learning AI best practices, identifying opportunities to apply AI in meaningful ways, and driving innovative solutions in their daily work. Embracing the future of AI isn't just encouraged at 1Password—it's an essential part of how we will be successful at 1Password.

Our approach to remote work

We believe in the power of remote work, but recognize that in-person connection is important to help us achieve our mission. While we are a remote-first company, travel for in-person engagement is a part of most roles. Frequency will depend on role and responsibilities, and may include, but is not limited to: annual department-wide offsites, team meetings, and customer/industry events.

What We Offer

We believe in working hard, and rewarding that hard work through our benefits. While not an exhaustive list, here is a glance at what we currently offer:

Health and wellbeing

Maternity and parental leave top-up programs

Generous PTO policy

Four company-wide wellness days

Growth and future

Company equity for all full-time employees

Retirement matching program

Free 1Password account

Community

Paid volunteer days

Employee-led inclusion and belonging programs and ERGs

Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [e-mail] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.

1Password uses an automated employment decision tool as a part of the recruitment process. See the latest bias audit information . A reasonable accommodation, reasonable alternative selection process, appeal or to exercise your right to opt-out of AADM may be requested by emailing [e-mail] with subject "AI accommodation request". For additional information see our Candidate Privacy Notice .

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Product Management and Marketing

• Industries

  Computer and Network Security

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