Sr. Product Designer

MasterCard; Toronto; On-site; CAD 80,000 - 110,000; Full time

Job summary

An established industry player is seeking a passionate Sr. Product Experience Designer to join its dynamic design team. In this role, you'll collaborate closely with product managers and engineers to enhance customer experiences and drive product adoption. You'll be responsible for crafting engaging interactions, employing user research methodologies, and utilizing prototypes to test assumptions. This position offers the chance to work on complex projects within a large business setting, where your design skills and critical thinking will directly influence product outcomes. If you're looking to make a significant impact in a collaborative environment, this opportunity is perfect for you.

Qualifications

• Experienced in user research methodologies and Agile environments.
• Strong collaborator with a portfolio showcasing design solutions.

Responsibilities

• Craft engaging experiences that drive adoption through interaction design.
• Build partnerships with Product Managers and Engineers to create solutions.

Skills

User Research Methodologies

Agile Methodologies (Scrum)

Design Thinking

Prototyping

Collaboration

Critical Thinking

Presentation Skills

Job description

Job Title:

Sr. Product Designer

Overview:

We are looking for a passionate Sr. Product Experience Designer to join our design team. The ideal candidate will have a healthy balance of design and research skills combined with a collaborative approach to their design process. You will be part of a small design team collaborating with product managers and engineers to enable card issuers and merchants to manage post purchase capabilities via back-office experiences.

Role
• Identify and enhance critical moments and opportunities throughout product journeys to address customer needs and differentiate experiences
• Craft engaging experiences that drive adoption through thoughtful and usable interaction, information design, and research
• Ensure design concepts fully explore multiple options, and conduct appropriate research to determine the best solution
• Employ prototypes to evaluate product, test assumptions, and communicate an experience with teams
• Utilize hypothesis testing and research to drive decisions and influence stakeholders
• Build partnerships and work closely with both Product Managers and Engineers


All About You
• Are an experienced designer, who carefully considers how the customer will interact with the product, from overall journey level right down to the smallest details
• Understand and have experience applying various user research methodologies
• Are experienced working in an Agile environment (Scrum) and Design Thinking methodologies.
• Are a strong collaborator, experienced in partnering with Product Management and Engineering
• Understand and strive to achieve balance between business, technical, and user needs and know how to collaborate with a team to create solutions that meet each need
• Have strong awareness of common interaction patterns and know when and how to apply
• Have a portfolio of work that demonstrate your process as well as showcasing completed design solutions
• Have previously worked on complex projects in large business settings
• Are a critical thinker who strives for improvement with strong presentation skills the ability to influence