Sr. Product Designer

MasterCard; Golden Horseshoe; On-site; CAD 60,000 - 80,000; Full time

Job summary

A forward-thinking company is seeking a passionate Sr. Product Experience Designer to join their dynamic design team. This exciting role involves collaborating with product managers and engineers to create innovative back-office experiences for card issuers and merchants. The ideal candidate will balance design and research skills, employing user research methodologies and Agile practices to craft engaging experiences that drive adoption. Your ability to think critically and present ideas effectively will be crucial in influencing stakeholders and enhancing product journeys. Join a team that values collaboration and creativity in delivering exceptional user experiences.

Qualifications

• Experienced designer with a focus on user interaction and experience.
• Strong understanding of user research methodologies and Agile environments.

Responsibilities

• Identify and enhance critical moments in product journeys to meet customer needs.
• Craft engaging experiences that drive adoption through thoughtful design.

Skills

User Research

Interaction Design

Prototyping

Agile Methodologies

Design Thinking

Collaboration

Critical Thinking

Presentation Skills

Job description

Job Title: Sr. Product Designer

Overview:

We are looking for a passionate Sr. Product Experience Designer to join our design team. The ideal candidate will have a healthy balance of design and research skills combined with a collaborative approach to their design process. You will be part of a small design team collaborating with product managers and engineers to enable card issuers and merchants to manage post purchase capabilities via back-office experiences.

Role:

1. Identify and enhance critical moments and opportunities throughout product journeys to address customer needs and differentiate experiences.
2. Craft engaging experiences that drive adoption through thoughtful and usable interaction, information design, and research.
3. Ensure design concepts fully explore multiple options, and conduct appropriate research to determine the best solution.
4. Employ prototypes to evaluate product, test assumptions, and communicate an experience with teams.
5. Utilize hypothesis testing and research to drive decisions and influence stakeholders.
6. Build partnerships and work closely with both Product Managers and Engineers.

All About You:

1. Are an experienced designer, who carefully considers how the customer will interact with the product, from overall journey level right down to the smallest details.
2. Understand and have experience applying various user research methodologies.
3. Are experienced working in an Agile environment (Scrum) and Design Thinking methodologies.
4. Are a strong collaborator, experienced in partnering with Product Management and Engineering.
5. Understand and strive to achieve balance between business, technical, and user needs and know how to collaborate with a team to create solutions that meet each need.
6. Have strong awareness of common interaction patterns and know when and how to apply.
7. Have a portfolio of work that demonstrates your process as well as showcasing completed design solutions.
8. Have previously worked on complex projects in large business settings.
9. Are a critical thinker who strives for improvement with strong presentation skills and the ability to influence.