Sr. People Solutions Business Partner

Concentrix; Oshawa; On-site; CAD 90,000 - 100,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Employee assistance program

Retirement plan

Paid time off

Paid learning days

Job summary

Concentrix in Oshawa, Ontario is seeking an on-site Sr. People Solutions Business Partner to lead HR activities, engage employees, and partner with management to drive performance and culture in a fast-paced contact center environment.

The role requires 5+ years HR experience, knowledge of Ontario laws, experience with Workday, and strong communication. University degree preferred; HR certification a plus. The base salary is $90,000–$100,000 CAD with incentives and comprehensive benefits.

Qualifications

• This role requires 5+ years of HR experience.
• Experience with Ministry of Labour and Ontario Human Rights Tribunal is required.
• Knowledge of Canadian employment laws and ESA.
• Experience supporting HR operations in fast-paced environments such as contact centers.
• Workday experience preferred.

Responsibilities

• Lead HR activities including engagement, compensation, benefits, performance management, and talent management.
• Advise management on performance, policies and talent decisions.
• Lead the team handling complex employee concerns and escalations.
• Guide interpretation of HR policies and tools to deliver innovative solutions.
• Facilitate HR training sessions for leadership teams.

Skills

HR leadership

Employee relations

Performance management

Compensation & benefits

Change management

Communication skills

Ontario labour law

HR analytics

Excel

Workday

Education

University degree

HR certification

Tools

Workday

MS Office

Job description

Job Description

We are looking for a dynamic HR Leader who is self-motivated. The right candidate will forge relationships easily in a fast paced environment with well developed critical thinking skills, a tech focused and growth mindset. A passionate leader who cares about Culture and supporting our game changers. This is an onsite position for our Oshawa, Ontario site.

• Lead, design, evaluate, analyze, and implement all Human Resources activities which include, but are not limited to employee engagement and relations, compensation and benefits, talent and performance management to drive execution of short-term strategy
• Serve as a trusted advisor to management, through cross-departmental partnerships, regarding team member performance, management practices, human resource policies, talent management, and compensation
• Lead a team in processing and responding to complex employee concerns and coordinate with appropriate stakeholders, as necessary, may manage escalated concerns or highly-sensitive issues raised by team
• Responsible for guiding team through the interpretation of HR policies, best practices, resources and tools, to provide innovative, creative, and proactive Human Resources solutions in alignment with the organization’s overall strategies
• Facilitate HR learning sessions, including but not limited to performance management practices, human resource policies, talent management, talent sourcing practices, resource allocation, succession planning, and compensation; may present HR training programs to Leadership Teams
• Direct team in providing comprehensive analysis of various types of key Human Resources metrics and consult with management and provide recommendations on effective decision making; develop clear visuals to communicate findings
• Conduct investigations on workplace situations and prepare documentary requirements for labor-related cases; with a focus on issue resolution within assigned region
• Manage and facilitate the development of Human Resources communication materials and tools to support the launch of new processes, systems, and technology as needed
• Proactively maintain and apply working knowledge of progressive Human Resources practices, to evaluate programs against trends and advancements and develop recommendations and drive execution of changes and improvements to address business issues
• Communicate and reinforce the Company's values, philosophies, and Leadership Behaviors to assist in development of a high performing organization

Job Title

Sr. People Solutions Business Partner

Candidate Profile

• This is an on-site role at our Oshawa, Ontario office and ability to work on site is a requirement
• 5+ years of HR experience is a requirement.
• Prior experience working with the Ministry of Labor, Human Rights Tribunal of Ontario are requirement.
• University Degree Preferred; HR certification would be considered an asset.
• Experience with Workday preferred.
• Experience supporting HR operations within a large-scale contact center, customer service, BPO, or similarly fast-paced operational environment preferred.
• Well versed with Canadian employment laws and ESA
• Excellent communication skills, both written and verbal. Ability to effectively present information to internal and external associates.
• Advanced Microsoft Office skills - Advanced Excel skills is a requirement in this role
• Proven ability to organize and prioritize projects in a fast-paced and deadline-oriented business environment.
• Demonstrated ability to take initiative and ownership with focus on continuous improvement
• Excellent attention to detail. Demonstrated ability to comprehend, analyze, and interpret data.
• Experience using HR analytics, automation, generative AI, or other technology-enabled solutions to improve HR processes and business outcomes.

The base salary range for this position is $90,000 - $100,000, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies.

Benefits available to eligible employees in this role include:

• medical insurance
• dental insurance
• vision insurance
• employee assistance program (comprehensive)
• registered retirement savings plan
• paid time off and holidays
• paid learning days

The deadline to apply for this position is October 18, 2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

Power the best version of you!

At Concentrix, we invest in our game-changers because we know that when our people thrive, our clients and their customers thrive.

Physical And Mental Requirements

The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

Equal Opportunity Statement

Concentrix is committed to equal employment opportunity and does not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, marital or family status, disability, or any other category protected by provincial human rights legislation.

Reasonable Accommodation Statement

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting [e-mail]. All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

Artificial Intelligence (AI)

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

Work Authorization

Only qualified applicants who are legally authorized to work in Canada will be considered.